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Bilingual It Support Analyst Jobs

It Analyst Jobs
By Orium At Canada
Contribute to the IT knowledge management system and support documentation
Experience in ITIL or a comparable set of best practices for Information Technology Service Management (ITSM)
Post-secondary education in a relevant field or equivalent working experience
Manage access to various systems and software services
Minimum 3 years of experience working in an IT support function
Working knowledge of Google Workspace Administration (formerly GSuite or Google Apps)
It Support Analyst Job Description – Wilson Office
By People Corporation At North York, Ontario, Canada
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Receiving, logging and managing all Help Desk channels from internal staff via telephone, email, or Manage Engine Service Desk application
Active Directory and Office365 administration knowledge. Creating user accounts, reset passwords, create groups, set up new users, etc.
Excellent communication skills in person, written (email), and verbal (telephone).
2 years previous IT Service Desk and/or Technical Call Centre experience required
Experience in administering Security Groups, Active Directory, Office365 in a Microsoft-based office environment.
It Support Analyst Jobs
By Dairy Farmers of Ontario At Mississauga, Ontario, Canada
Understanding of ITIL service management including incident/problem management is a plus.
Minimum of 2 years of experience in a customer service role, preferably in a service desk or technical support environment.
Proficiency in using ticketing systems to manage and track support requests.
Excellent problem-solving skills and the ability to think analytically when troubleshooting issues.
Strong verbal and written communication skills.
Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.
Bilingual It Technician - 9 Mo. Contract
By SearchLabs At Ottawa, Ontario, Canada
Help customers troubleshoot IT related issues such as with computers, software, mobile devices, printers, monitors, etc, while applying IT knowledge skills
Broad technical knowledge of IT
2 years of experience working as an IT technician and at an IT service provider
Work experience with ticketing applications (Service Now)
Excellent communication skill and bilingual in English and French
Microsoft Windows, O365, Apple products, active directory, remote working tools, CMS
It Analyst Jobs
By Conestoga College At Kitchener, Ontario, Canada
ITIL certification or similar training in IT service management/System Administrator is preferred
Knowledge of project and information management tools/software as well as applications for reporting and analyzing data
Excellent planning, time management, and organization skills
Conducts analysis to determine requirements, severity, and priority of issues, determines if/when to involve internal staff or vendor
In-depth knowledge of system life cycle including system design, analysis, programming, testing, implementation, and documentation techniques in support of enterprise systems
Knowledge of relevant programming languages, databases, and operating systems
Analyst, It Support Services
By Deloitte At Toronto, Ontario, Canada
Post-secondary education in an IT discipline, an ITIL Foundations Certification would be an asset.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
Experience a firm where wellness matters.
Regional It Support Technician - Bilingual
By goeasy Ltd. At Mississauga, Ontario, Canada
Manage technical deliverables for expansion-related projects
Manage support tickets within prescribed SLAs
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Communicate with internal manager, director, and C-level individuals on escalations, as required
Proven experience as an IT Specialist/Help Desk or other customer support role
Experience with Windows 10 & 11, Microsoft Office, Active Directory, and ITSM ticketing systems an asset
Junior It Support Analyst
By Vista Projects At Calgary, Alberta, Canada
Experience in MS Windows desktop operating systems and application software
Knowledge of networking and resolving connectivity issues
Knowledge of Active Directory and SCCM maintenance
Strong verbal and written communication skills
0-2 years of experience in a similar role
An opportunity to be a part of an entrepreneurial, technically skilled team which has established leadership in innovative engineering solutions
L2 It Support Analyst
By Specsavers At Mississauga, Ontario, Canada
Previous experience providing both remote and desktop support
Required Skills, Ability and Experience
Additional Skills, Ability and Experience
Provide remote support to our Retail colleagues and partners
2 years experience in a Support Analyst role
Strong communications skills, both written and verbal
It Support Technician/It Analyst (External)
By New Age Group At Concord, Ontario, Canada
Good knowledge of and preferably working experience with LAN, WAN, Wireless networks and network security devices.
Knowledge of security systems (is an asset).
Education related to computer technologies, networking, or information security.
Strong analytical and organizational skills.
Demonstrated experience in Microsoft applications and platforms (Office 365, Windows MS 365)
Knowledge of Cloud Computing Platforms (Microsoft 365, Google, AWS) is considered an asset.
Technicien Ti (Bilingual It Technician)
By Fuze HR Solutions At Granby, Quebec, Canada
Act as the primary contact for incident and request management
Experience/knowledge of Windows Server (2008/2012)
Experience/knowledge of Windows 7, XP, HyperV, Citrix and Office tools (MS Office, Outlook, VPN, Intranet, Internet, antivirus, virtual machine, etc.)
Manage incidents and requests, diagnose, prioritize and resolve issues
1 - 3 years of experience in user support
Knowledge of how a computer and telecommunications network works (Cisco infrastructure)
It Analyst - En
By Laurentian Bank At Toronto, Ontario, Canada

Seeing beyond numbersTM At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, ...

It Support Analyst Jobs
By Parts Town Canada At Scarborough, Ontario, Canada
Create documentation in knowledge base to better serve our end-users.
Knowledge of business applications (ERP or financial systems), communication platforms, and IT processes a plus.
Knowledge of networking, operating system, and server architectures.
Excellent communication skills over the phone, in person, and through email
Resolve service request and incidents in our Jira (helpdesk portal).
Perform computer, phone, printer, and other information technology adds/moves/changes.
It Support Analyst - Middleware
By NextGen Consulting Inc. At Greater Toronto Area, Canada
Scripting or programming skills in one or more of the following: Unix Shell(s), ANT, Jython/Python, Perl, Java, PowerShell
Hands-on experience with APIs, SOAP, and RESTful services testing.
Extensive Working Knowledge on a tool like AppDynamics, Splunk
3+ years experience on UNIX (Solaris/AIX/Linux)
Effectively troubleshoot problems to root cause, including deep dive analysis of known security vulnerabilities
Deploy releases in multiple environments including production (experience deploying using Jenkins is required)
Sr. It Support Analyst [Td Bank]
By CareerBeacon At Toronto, Ontario, Canada
Assume incident management role (communicator, tracker, escalator, driver, etc.).
Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
Possession of effective change management discipline.
Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
Bilingual It Support Analyst - 6 Month Contract (Hybrid)
By Sleep Country Canada At Brampton, Ontario, Canada
The Qualifications and Experience we like to see:
Ensure all networked systems are proactively supported, managed and maintained according to established service level agreements
Identify and resolve system issues in order to maintain services, enhance capabilities, and prevent system outages
Must have at least 2-5 years’ hands on Support Desk experience, or a combination of the above
Relevant Certifications (Network, Hardware, Software)
Experience with CISCO, IBM p-series AIX/Unidata application (STORIS), Oracle XStore would be an asset but not required
It Support Analyst, Laboratory Systems
By AbCellera At Vancouver, British Columbia, Canada
Good working knowledge of cybersecurity best practices and measures (antivirus, malware management, security policy implementation)
Assisting with management of user accounts and subscriptions for licensed software
2+ years post secondary education in network/IT/computers
2+ years working experience in a laboratory environment, R&D or GMP.
Experience in desktop/laptop hardware troubleshooting and parts upgrades
Networking experience is a plus (VPN, connectivity, working with ISPs)
Bilingual Support Analyst - Remote
By Randstad Canada At Vaughan, Ontario, Canada

Our client, one of the major insurance companies in Canada, is seeking a bilingual service-desk analyst / support analyst. If you are a fully bilingual service desk support professional with ...

It Support Analyst Jobs
By Leis Pet Distributing Inc At Wellesley, Ontario, Canada
Assist with hardware asset management
College diploma, University degree, or equivalent experience in a related field
1-2 years experience in software application testing
1-2 years experience in end-user support
Experienced in Windows Server operating system, Windows Active Directory, Office 365 technologies, networks, computer security and telephony systems with IP technology
Able to analyze, problem-solve and manage projects effectively
It Support Desk Analyst
By Primoris Services Corporation At Edmonton, Alberta, Canada
Exceptional organizational and time-management skills
Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
Various other duties as requested by management
Active Directory administration, including object and NTFS security management
3-5 years’ of proven experience as IT Technician or similar role

Are you a tech-savvy individual with a passion for problem-solving? We are looking for a Bilingual IT Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you are fluent in both English and Spanish and have a knack for IT, this is the perfect opportunity for you!

Overview A Bilingual IT Support Analyst is responsible for providing technical assistance to customers and colleagues in a bilingual environment. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their IT-related problems. Detailed Job Description A Bilingual IT Support Analyst is responsible for providing technical assistance to customers and colleagues in a bilingual environment. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their IT-related problems. They must be able to communicate effectively in both English and the language of the customer or colleague. The Bilingual IT Support Analyst must be able to diagnose and solve technical problems quickly and efficiently. They must be able to provide clear instructions to customers and colleagues on how to use their IT systems. Job Skills Required
• Excellent communication skills in both English and the language of the customer or colleague
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to provide clear instructions to customers and colleagues
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Fluency in both English and the language of the customer or colleague
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support
• Knowledge of troubleshooting techniques
Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting hardware and software issues
• Experience in providing technical support
• Experience in providing clear instructions to customers and colleagues
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical support to customers and colleagues
• Provide clear instructions to customers and colleagues on how to use their IT systems
• Respond to customer inquiries in a timely manner
• Monitor and maintain IT systems
• Assist with the installation and configuration of hardware and software