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It Support Analyst Level Jobs

It Analyst Jobs
By Orium At Canada
Contribute to the IT knowledge management system and support documentation
Experience in ITIL or a comparable set of best practices for Information Technology Service Management (ITSM)
Post-secondary education in a relevant field or equivalent working experience
Manage access to various systems and software services
Minimum 3 years of experience working in an IT support function
Working knowledge of Google Workspace Administration (formerly GSuite or Google Apps)
Analyst It Support (Level 1)
By Reitmans Canada Ltée/Ltd At Montreal, Quebec, Canada
Makes use of Cherwell Knowledge base to ensure accurate resolution;
Contributes to knowledge base improvement with new findings and or suggestions;
One year experience as part of a call center (significant asset);
Strong knowledge of Microsoft Office suite;
Must have a thorough knowledge of IT systems - including hardware, software and telecommunications;
A competitive benefits package (Full Time Employees Only);
It Support Analyst Job Description – Wilson Office
By People Corporation At North York, Ontario, Canada
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Receiving, logging and managing all Help Desk channels from internal staff via telephone, email, or Manage Engine Service Desk application
Active Directory and Office365 administration knowledge. Creating user accounts, reset passwords, create groups, set up new users, etc.
Excellent communication skills in person, written (email), and verbal (telephone).
2 years previous IT Service Desk and/or Technical Call Centre experience required
Experience in administering Security Groups, Active Directory, Office365 in a Microsoft-based office environment.
Analyst It Support (Level 1) - Part-Time
By Reitmans Canada Ltée/Ltd At Montreal, Quebec, Canada
Makes use of Cherwell Knowledge base to ensure accurate resolution;
Contributes to knowledge base improvement with new findings and or suggestions;
One year experience as part of a call center (significant asset);
Strong knowledge of Microsoft Office suite;
Must have a thorough knowledge of IT systems - including hardware, software and telecommunications;
A competitive benefits package (Full Time Employees Only);
It Support Analyst Jobs
By Dairy Farmers of Ontario At Mississauga, Ontario, Canada
Understanding of ITIL service management including incident/problem management is a plus.
Minimum of 2 years of experience in a customer service role, preferably in a service desk or technical support environment.
Proficiency in using ticketing systems to manage and track support requests.
Excellent problem-solving skills and the ability to think analytically when troubleshooting issues.
Strong verbal and written communication skills.
Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.
It Analyst Jobs
By Conestoga College At Kitchener, Ontario, Canada
ITIL certification or similar training in IT service management/System Administrator is preferred
Knowledge of project and information management tools/software as well as applications for reporting and analyzing data
Excellent planning, time management, and organization skills
Conducts analysis to determine requirements, severity, and priority of issues, determines if/when to involve internal staff or vendor
In-depth knowledge of system life cycle including system design, analysis, programming, testing, implementation, and documentation techniques in support of enterprise systems
Knowledge of relevant programming languages, databases, and operating systems
Analyst, It Support Services
By Deloitte At Toronto, Ontario, Canada
Post-secondary education in an IT discipline, an ITIL Foundations Certification would be an asset.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
Experience a firm where wellness matters.
Junior It Support Analyst
By Vista Projects At Calgary, Alberta, Canada
Experience in MS Windows desktop operating systems and application software
Knowledge of networking and resolving connectivity issues
Knowledge of Active Directory and SCCM maintenance
Strong verbal and written communication skills
0-2 years of experience in a similar role
An opportunity to be a part of an entrepreneurial, technically skilled team which has established leadership in innovative engineering solutions
L2 It Support Analyst
By Specsavers At Mississauga, Ontario, Canada
Previous experience providing both remote and desktop support
Required Skills, Ability and Experience
Additional Skills, Ability and Experience
Provide remote support to our Retail colleagues and partners
2 years experience in a Support Analyst role
Strong communications skills, both written and verbal
It Support Technician/It Analyst (External)
By New Age Group At Concord, Ontario, Canada
Good knowledge of and preferably working experience with LAN, WAN, Wireless networks and network security devices.
Knowledge of security systems (is an asset).
Education related to computer technologies, networking, or information security.
Strong analytical and organizational skills.
Demonstrated experience in Microsoft applications and platforms (Office 365, Windows MS 365)
Knowledge of Cloud Computing Platforms (Microsoft 365, Google, AWS) is considered an asset.
It Analyst - En
By Laurentian Bank At Toronto, Ontario, Canada

Seeing beyond numbersTM At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, ...

It Support Analyst Jobs
By Parts Town Canada At Scarborough, Ontario, Canada
Create documentation in knowledge base to better serve our end-users.
Knowledge of business applications (ERP or financial systems), communication platforms, and IT processes a plus.
Knowledge of networking, operating system, and server architectures.
Excellent communication skills over the phone, in person, and through email
Resolve service request and incidents in our Jira (helpdesk portal).
Perform computer, phone, printer, and other information technology adds/moves/changes.
It Support Analyst - Middleware
By NextGen Consulting Inc. At Greater Toronto Area, Canada
Scripting or programming skills in one or more of the following: Unix Shell(s), ANT, Jython/Python, Perl, Java, PowerShell
Hands-on experience with APIs, SOAP, and RESTful services testing.
Extensive Working Knowledge on a tool like AppDynamics, Splunk
3+ years experience on UNIX (Solaris/AIX/Linux)
Effectively troubleshoot problems to root cause, including deep dive analysis of known security vulnerabilities
Deploy releases in multiple environments including production (experience deploying using Jenkins is required)
Sr. It Support Analyst [Td Bank]
By CareerBeacon At Toronto, Ontario, Canada
Assume incident management role (communicator, tracker, escalator, driver, etc.).
Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
Possession of effective change management discipline.
Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
It Support Analyst, Laboratory Systems
By AbCellera At Vancouver, British Columbia, Canada
Good working knowledge of cybersecurity best practices and measures (antivirus, malware management, security policy implementation)
Assisting with management of user accounts and subscriptions for licensed software
2+ years post secondary education in network/IT/computers
2+ years working experience in a laboratory environment, R&D or GMP.
Experience in desktop/laptop hardware troubleshooting and parts upgrades
Networking experience is a plus (VPN, connectivity, working with ISPs)
It Support Analyst Jobs
By Leis Pet Distributing Inc At Wellesley, Ontario, Canada
Assist with hardware asset management
College diploma, University degree, or equivalent experience in a related field
1-2 years experience in software application testing
1-2 years experience in end-user support
Experienced in Windows Server operating system, Windows Active Directory, Office 365 technologies, networks, computer security and telephony systems with IP technology
Able to analyze, problem-solve and manage projects effectively
It Support Desk Analyst
By Primoris Services Corporation At Edmonton, Alberta, Canada
Exceptional organizational and time-management skills
Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
Various other duties as requested by management
Active Directory administration, including object and NTFS security management
3-5 years’ of proven experience as IT Technician or similar role
It Support Analyst - Pt
By Athena Systems At Edmonton, Alberta, Canada
Maintain and monitor Azure Active Directory, ensuring accurate user management, security, and access control.
Stay up to date with industry trends and advancements in IT support to enhance technical knowledge and skills.
Strong proficiency in PowerShell scripting for automation and system management.
Manage and administer Microsoft 365 suite of products, including but not limited to Exchange Online, SharePoint Online, and Teams.
Conduct remote troubleshooting sessions to diagnose and resolve technical problems.
Document technical procedures, resolutions, and knowledge base articles to facilitate knowledge sharing and issue resolution.
It Support Specialist Level 2
By Milestone Technologies, Inc. At Toronto, Ontario, Canada
You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification
Showcase your knowledge by training other employees on new applications, hardware, and more
2-3 years of IT industry experience
End-user support experience for Mac OS, Chrome, and Windows
Problem solving and intuitive troubleshooting skills
Voice over internet protocol (VOIP) administration experience
High Level Controls (Hlc) Integration It Specialist
By Vanderlande At Toronto, Ontario, Canada
Maintain and support the following IT processes Patch Management (OS, DB, Application, etc.), Information Security Management, and Incident Management
Develop, implement, test and improve Business Continuity Plans to include setup and management of areas around application/DB/OS backups
Good understanding of IT service management practices (ITIL v3/v4)
Essential Functions (Job Duties and Responsibilities)
Manage releases together with the development teams and promote releases to customer’s acceptance and production systems
Minimum 5-7 years relevant working experience IT infrastructure and/or cloud systems utilizing Windows Server and Linux OS