Register
Recruit Create CV

Level It Helpdesk Jobs

Team Lead - It Helpdesk
By InterRent Real Estate Investment Trust (IIP.UN) At Burlington, Ontario, Canada
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Example: Excellent verbal and written communication skills
It Helpdesk Analyst Jobs
By Talize At North York, Ontario, Canada
Proven analytical and problem-solving skills.
Good written, oral, and interpersonal communication skills.
Team-oriented and skilled in working within a collaborative environment.
College diploma or university degree in Computer Science and/or 2-3 years of work experience in the IT field.
One or more of the following certifications:
2-3 years of experience supporting computers, printers, mobile devices, and business applications.
It Project Manager - Level 1
By Procom At Victoria, British Columbia, Canada
Preferably have a PMI – Program Management Professional (PgMPSM) or Project Management Professional (PMP®) designation;
Project Test & Quality Management
preferably have a PMI – Program Management Professional (PgMPSM) or Project Management Professional (PMP®) designation;
IT Project Manager - Level 1 Mandatory Skills:
Have the ability to make effective use of technology (e.g. special product knowledge such as ServiceNow, Azure DevOps, Microsoft Project);
Experience in waterfall, agile and hybrid approaches and in managing internal and external resource in adoption of agile practices;
Level 2 Helpdesk Jobs
By Insight Global At North York, Ontario, Canada
- Experience with both remote access and hands on physical technical support.
- 4+ Experience with troubleshooting corporate phones, (android and apple), laptops
- 2+ years experience with hands on, professional experience particularly with AV systems and printers.
- 4+ years experience wish Windows and MAC OS.
- Hands on experience using ServiceNow or similar ticketing system.
Excellent communication skills with a positive attitude and ability to handle escalations.
Bilingual It Helpdesk Manager
By Fuze HR Solutions At Saint-Eustache, Quebec, Canada
Minimum 5 years experience in technical support management or a similar role.
Strong leadership, coaching, and team management skills.
Ensure the technical support team has the necessary skills and knowledge.
The required qualifications for the Help Desk Manager are:
Manage a team of technical support professionals to provide great customer service and resolve technical issues quickly.
Improve technical support services and make sure customers have a great experience.
It Helpdesk Technician Jobs
By MPA Recruitment At Quebec, Canada
Document solutions to recurring problems in the knowledge base, promoting self-help among users.
AEC, DEC, or equivalent certification at a higher level.
Minimum of 2 years of experience in an IT Helpdesk environment.
Strong communication skills, both written and verbal.
Delivering Level 1 support to users, addressing incidents, and handling service requests.
Ensure all incidents and service requests are resolved promptly, adhering to the defined SLAs.
It Helpdesk Technician Jobs
By ALTEN At Brampton, Ontario, Canada
Work Experience / Education / Certifications
• Prepare and maintain all department documentation, including inventory and asset management
• RDC & ODC Warehouse Management
Reports to: Manager, IT Support & Implementation
• Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Pt-It Helpdesk Admin Jobs
By F2Onsite At Richmond, British Columbia, Canada
Install software via centralized computer management system - MangineEngine Endpoint Central Cloud.
List of job duties or job description.
Manage hardware and software inventory.
Maintain an internal knowledge base for users to reference.
Look for ways to improve customer experience.
Title of the position to fill.
Level 1 Helpdesk Support Jobs
By NLB Services At Canada
Manage help desk software or ticket system
Must possess good communication skills either via phone or email
- Experience working with SAP
- Experience with AS2 communications, preferably Cyclone
- Experience reading translation maps and finding data errors
Take on initial telephone or email inquiries from clients
It Helpdesk Support Jobs
By Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel At Toronto, Ontario, Canada
Maintain an IT asset management system, ensuring accurate records of hardware and software inventory and tracking changes or upgrades.
Extensive knowledge and experience in Microsoft Office 365 administration and support.
Highly organized with the ability to maintain an IT asset management system and ensure accurate records of inventory.
Candidates must be available to work on-site in Toronto; remote work from home is not available.
Perform remote troubleshooting through diagnostic techniques and relevant questioning to identify and resolve technical issues.
Manage Microsoft Office 365 services and provide support to users, including account administration, troubleshooting, and training.
High Level Controls (Hlc) Integration It Specialist
By Vanderlande At Toronto, Ontario, Canada
Maintain and support the following IT processes Patch Management (OS, DB, Application, etc.), Information Security Management, and Incident Management
Develop, implement, test and improve Business Continuity Plans to include setup and management of areas around application/DB/OS backups
Good understanding of IT service management practices (ITIL v3/v4)
Essential Functions (Job Duties and Responsibilities)
Manage releases together with the development teams and promote releases to customer’s acceptance and production systems
Minimum 5-7 years relevant working experience IT infrastructure and/or cloud systems utilizing Windows Server and Linux OS
It Systems Administrator Level 1
By PressReader At Richmond, British Columbia, Canada
Hands-on experience with security concepts such as MFA, Server Patching, Endpoint/Server Protection, and Access Management
Experience with IT service management such as configuration, change and incident management, and Incident Response Life cycle
Participate in hardware and software setup/configuration as well as change management processes
Strong communication skills both verbal and professional writing and interpersonal interactions with internal clients, along with exceptional customer service abilities.
Excellent knowledge of computer component interconnections and practical experience in troubleshooting network connectivity issues.
Maintain, monitor, and generally understand server systems, client access and their regulatory requirements and interdependencies.
Helpdesk Analyst – Level 1 Jobs
By True North Solutions At Calgary, Alberta, Canada
Previous experience in a managed service setting is considered an asset.
· Perform asset management functions to track the inflow and outflow of IT Hardware.
Graduate from a post-secondary institution in an IT-related field or appropriate IT certifications.
1-3 years of related experience in a service desk or desktop support role.
· Perform remote and in-person support to users across all locations within the True North Company
A Valid driver's license and a clean driver's abstract are required for travelling to True North Offices with company-provided vehicle.
It Helpdesk Dispatcher Jobs
By Toronto School of Management At Toronto, Ontario, Canada
This position requires you to work remotely.
Prior experience working with IT Helpdesk
Troubleshoot Microsoft Office products, i.e., Outlook, Word, and Excel Communication skills are a must.
Assist with Helpdesk activities for IT members and students.
Receive, evaluate, and prioritize Help Desk trouble tickets.
Assign tickets to appropriate IT team members.
Level-1 It Technician Jobs
By Ottawa Memory Clinic | Clinique Mémoire Outaouais At Gatineau, Quebec, Canada
Educate and train users on basic IT procedures, such as password management and data backup.
High school diploma or equivalent; relevant certifications or technical training in IT support is a plus.
Proven experience in providing technical support to users in a professional environment, preferably in a medical or healthcare setting.
Strong knowledge of Windows and Mac operating systems, hardware troubleshooting, and software installations.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Strong problem-solving and analytical skills, with the ability to adapt to changing priorities and resolve issues efficiently.
It Helpdesk Technician, Laboratory Support
By AbCellera At Vancouver, British Columbia, Canada
Good working knowledge of cybersecurity best practices and measures (antivirus, malware management, security policy implementation)
Assisting with management of user accounts and subscriptions for licensed software
2+ years post secondary education in network/IT/computers
2+ years working experience in a laboratory environment, R&D or GMP.
Experience in desktop/laptop hardware troubleshooting and parts upgrades
Networking experience is a plus (VPN, connectivity, working with ISPs)
Bilingual It Helpdesk Agent
By Grafton Apparel Ltd. At Vaughan, Ontario, Canada
You have experience and education including…
What we can offer you:
•Comprehensive benefits package including dental, extended health care, life insurance and a health spending account
•A hybrid working arrangement – work from home and at our cool new office in Vaughan
•Documenting technical issues to build a knowledge base for future reference
Your mindset and skills include:
It Helpdesk Technician Jobs
By Kelly At Mississauga, Ontario, Canada
-Linux server CLI and self-hosting or cloud based database management experience
-End-point mobile and desktop management
-Know how around the Cloudflare UI and DNS management (eg. config of MX records, A records)
-Knowledge of the basics of IP and computer networking
This is a part time position(20hrs/week), onsite on Monday, Thursday and Friday in Mississauga, ON.
Duration of the contract is 3 months.
L2 It Helpdesk Jobs
By Confidential At Oshawa, Ontario, Canada
• Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
Location: Whitby (4 Days Remote, 1 Day In-Office)
• Work from home setup – Laptop, docking station and monitors
• Training and Certification Reimbursement
(4 days Remote, 1 Day – Office)
• Good communication skills, articulate – conflict resolutions
It Helpdesk Specialist Jobs
By Fortinet At Burnaby, British Columbia, Canada
Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
1+ years in overall IT support experience
Support experience for Windows AD, Windows, Mac OS, and Linux
Strong communication skills, both written and verbal, and organization skills
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, through ticket system or over the phone.

Are you looking for a challenging and rewarding role in IT? Join our Level 2 Helpdesk team and help our customers solve their IT problems! As a Level 2 Helpdesk technician, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and helping them find solutions. You will also be responsible for maintaining our IT systems and ensuring they are running smoothly. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Level 2 Helpdesk is a technical support role that provides assistance to customers with more complex technical issues. They are responsible for troubleshooting and resolving customer inquiries, providing technical support, and escalating issues to higher-level support when necessary. Detailed Job Description Level 2 Helpdesk technicians are responsible for providing technical support to customers with more complex technical issues. They must be able to troubleshoot and resolve customer inquiries, provide technical support, and escalate issues to higher-level support when necessary. They must also be able to provide customer service, maintain customer records, and document customer interactions. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to communicate effectively
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Previous experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a technical support role
• Experience with customer service
• Experience with troubleshooting and resolving technical issues
Job Responsibilities
• Troubleshoot and resolve customer inquiries
• Provide technical support and escalate issues to higher-level support when necessary
• Provide customer service and maintain customer records
• Document customer interactions
• Monitor customer feedback and take appropriate action
• Assist with training new staff members