Register
Recruit Create CV

It Helpdesk Agent Jobs

Team Lead - It Helpdesk
By InterRent Real Estate Investment Trust (IIP.UN) At Burlington, Ontario, Canada
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Example: Excellent verbal and written communication skills
It Service Desk - Helpdesk
By Procom At Burlington, Ontario, Canada
College diploma, in Computer Science, or a combination of equivalent education and work experience required
5+ years' experience in an IT Service desk environment, and 2 years in a 2nd/3rd level support hardware/software
IT Service Desk - HelpDesk– Mandatory Skills
IT Service Desk - HelpDesk - Preferred Skills
Working with SCCM as well as providing end-user support for hardware and software issues
This is an on-site role
It Helpdesk Analyst Jobs
By Talize At North York, Ontario, Canada
Proven analytical and problem-solving skills.
Good written, oral, and interpersonal communication skills.
Team-oriented and skilled in working within a collaborative environment.
College diploma or university degree in Computer Science and/or 2-3 years of work experience in the IT field.
One or more of the following certifications:
2-3 years of experience supporting computers, printers, mobile devices, and business applications.
Bilingual It Helpdesk Manager
By Fuze HR Solutions At Saint-Eustache, Quebec, Canada
Minimum 5 years experience in technical support management or a similar role.
Strong leadership, coaching, and team management skills.
Ensure the technical support team has the necessary skills and knowledge.
The required qualifications for the Help Desk Manager are:
Manage a team of technical support professionals to provide great customer service and resolve technical issues quickly.
Improve technical support services and make sure customers have a great experience.
It Helpdesk Technician Jobs
By MPA Recruitment At Quebec, Canada
Document solutions to recurring problems in the knowledge base, promoting self-help among users.
AEC, DEC, or equivalent certification at a higher level.
Minimum of 2 years of experience in an IT Helpdesk environment.
Strong communication skills, both written and verbal.
Delivering Level 1 support to users, addressing incidents, and handling service requests.
Ensure all incidents and service requests are resolved promptly, adhering to the defined SLAs.
It Helpdesk Technician Jobs
By ALTEN At Brampton, Ontario, Canada
Work Experience / Education / Certifications
• Prepare and maintain all department documentation, including inventory and asset management
• RDC & ODC Warehouse Management
Reports to: Manager, IT Support & Implementation
• Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Pt-It Helpdesk Admin Jobs
By F2Onsite At Richmond, British Columbia, Canada
Install software via centralized computer management system - MangineEngine Endpoint Central Cloud.
List of job duties or job description.
Manage hardware and software inventory.
Maintain an internal knowledge base for users to reference.
Look for ways to improve customer experience.
Title of the position to fill.
It Helpdesk Support Jobs
By Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel At Toronto, Ontario, Canada
Maintain an IT asset management system, ensuring accurate records of hardware and software inventory and tracking changes or upgrades.
Extensive knowledge and experience in Microsoft Office 365 administration and support.
Highly organized with the ability to maintain an IT asset management system and ensure accurate records of inventory.
Candidates must be available to work on-site in Toronto; remote work from home is not available.
Perform remote troubleshooting through diagnostic techniques and relevant questioning to identify and resolve technical issues.
Manage Microsoft Office 365 services and provide support to users, including account administration, troubleshooting, and training.
It Helpdesk Dispatcher Jobs
By Toronto School of Management At Toronto, Ontario, Canada
This position requires you to work remotely.
Prior experience working with IT Helpdesk
Troubleshoot Microsoft Office products, i.e., Outlook, Word, and Excel Communication skills are a must.
Assist with Helpdesk activities for IT members and students.
Receive, evaluate, and prioritize Help Desk trouble tickets.
Assign tickets to appropriate IT team members.
Bilingual It Helpdesk Agent
By Grafton Apparel Ltd. At Vaughan, Ontario, Canada
You have experience and education including…
What we can offer you:
•Comprehensive benefits package including dental, extended health care, life insurance and a health spending account
•A hybrid working arrangement – work from home and at our cool new office in Vaughan
•Documenting technical issues to build a knowledge base for future reference
Your mindset and skills include:
It Helpdesk Technician Jobs
By Kelly At Mississauga, Ontario, Canada
-Linux server CLI and self-hosting or cloud based database management experience
-End-point mobile and desktop management
-Know how around the Cloudflare UI and DNS management (eg. config of MX records, A records)
-Knowledge of the basics of IP and computer networking
This is a part time position(20hrs/week), onsite on Monday, Thursday and Friday in Mississauga, ON.
Duration of the contract is 3 months.
L2 It Helpdesk Jobs
By Confidential At Oshawa, Ontario, Canada
• Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
Location: Whitby (4 Days Remote, 1 Day In-Office)
• Work from home setup – Laptop, docking station and monitors
• Training and Certification Reimbursement
(4 days Remote, 1 Day – Office)
• Good communication skills, articulate – conflict resolutions
It Helpdesk Specialist Jobs
By Fortinet At Burnaby, British Columbia, Canada
Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
1+ years in overall IT support experience
Support experience for Windows AD, Windows, Mac OS, and Linux
Strong communication skills, both written and verbal, and organization skills
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, through ticket system or over the phone.
L2 It Helpdesk Jobs
By Confidential At Whitby, Ontario, Canada
Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
Work from home setup – Laptop, docking station and monitors
Strong communication skills, with a focus on customer service
Experience with TCP/IP, DHCP, DNS and Internet troubleshooting
Knowledge of Office 365, Active Directory support and administration
Working knowledge of VOIP based phone systems
It Technical Support Agent
By Systematix At Toronto, Ontario, Canada
Two (2) or more years of experience providing computer support to users over the phone and on-site;
Knowledge of common diagnostic and antivirus/anti-spyware software;
Knowledge of physical installation and configuration and installation of computer and mobile device operating systems is required;
Knowledge of technology problem diagnostics is required; Knowledge of ITIL prescribed support processes;
Knowledge of Apple ABM and Samsung Knox is an asset;
Good communication and outreach skills with users;

Are you looking for a job that allows you to help people and make a difference in their day? Look no further! We are looking for a Helpdesk Agent to join our team and provide excellent customer service to our clients. As a Helpdesk Agent, you will be the first point of contact for our customers and will be responsible for troubleshooting technical issues and providing solutions. If you have a passion for helping people and a knack for problem-solving, this is the job for you!

Overview Helpdesk Agents provide technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. Detailed Job Description Helpdesk Agents are responsible for providing technical support to customers and clients. They answer customer inquiries, troubleshoot hardware and software issues, provide technical advice, and resolve customer complaints. They must be able to quickly diagnose and resolve customer issues, and provide clear and concise instructions to customers. Helpdesk Agents must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Ability to communicate effectively
• Ability to work under pressure
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Experience in troubleshooting hardware and software issues
Job Responsibilities
• Respond to customer inquiries and troubleshoot hardware and software issues
• Provide technical advice and assistance to customers
• Resolve customer complaints in a timely manner
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure satisfaction