It Support Specialist Jobs

About Fit Foods:

We areFIT FOODSa Canadian and Global company that delivers nutrition supplements in more than 70 countries around the world.

Our purpose isHAPPIER LIVES FROM HEALTHIER LIVING!!Happiness is part of our strategy and every day we build aSAFETY AND HAPPY WORKPLACE

Would you like to work in a joyful environment,with wonderful partners and co-workers, where you are frequently challenged and develop yourself with new experiences and knowledge?

Would you like to work in a company that hasHappinessin its strategy as a goal,and also offer career opportunities and development?

If your answer is yes,Fit Foodsis your place!

Responsibilities:

• Repairs and maintains computers, and other technology equipment such as cell phones and RF Guns.
• Maintain building security software.
• Giving end-user both remote and in-person support on Mac and Windows platforms - Office suite, MS Teams, Slack, Anti-Virus (Sophos), RDP and web-based apps;
• Contributes to the overall operations of a company by writing and computer documentation
• Perform risk analysis and issues control.
• Complete and support testing activities to ensure that solutions meet stipulated requirements, and create system documentation and user manuals.
• Work with stakeholders and subject matter experts to understand their problems and needs.
• Maintaining IT inventory - assets tracking;
• Performs one-on-one computer coaching on technology when necessary
• Performs various duties depending on circumstances and current company needs
• Stays abreast of current trends and technology and makes recommendations that will help a company keep up with technology standards in the industry
• Monitor & ensure systems standards are being maintained throughout the organization.
• Troubleshooting both complex and routine computer issues (Desktop/Laptop, phone, RF guns);
• Giving support for Windows environment - Active Directory (Azure), O365, SharePoint, OneDrive, etc.
• Acts quickly in crises so the company can resume normal operations as soon as possible
• Strives to resolve malware and virus issues within personal workstations and a company's network
• Providing support to network and related infrastructure (VLANs, routing, DHCP, DNS, etc.) cabling and Wireless environments;
• Installs software and hardware systems, including new equipment, anti-virus programs, CRM programs, and other tools commonly used by a company's team members
• Adapts quickly to changing circumstances, new standards, and requests by company management
• Communicates with individuals by phone and email to solve technical problems
• Onboarding and off-boarding users, welcoming new hires in person and remotely - making sure they have a smooth onboarding process;

Key Qualifications:

• Thorough knowledge of computer systems and IT components
• Good knowledge of internet security and data privacy principles
• Exceptional organizing and time-management skills
• High level of professionalism, customer service, discretion, and diplomacy are required.
• Have good interpersonal skills and be able to provide a high standard of customer experience to the internal and external user
• Excellent troubleshooting skills
• Very good communication abilities
• Must be self-motivated, with strong leadership, interpersonal skills, and above-average communication skills (verbal & written)
• Experience with LAN/WAN networks
• Work requires superior communication, analytical, and organizational skills necessary to direct, plan, and administer a large variety of complex tasks.
• Should be process-oriented with the ability to problem-solve and organize, must be able to pay attention to details, and be committed to a high level of accuracy.
• Superior interpersonal, communication and organizational skills are critical to the success of this position.

Educational Requirements:

• Proficient in the use of Microsoft Office 365 programs, and if have any experience supporting any ERP / WMS / MRP or CRM system is an asset, with preference given to SAP Business One.
• BSc/BA in Computer Science, Engineering, or relevant field, with work experience in a similar position as a computer technician, IT support specialist, or an equivalent combination of training and experience.
• Relevant certifications (e.g., CompTIA A+) will be an advantage