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It Provisioning & Support Specialist
Company | Indigo |
Address | Brampton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-19 |
Posted at | 9 months ago |
Company Description
- We are Canada’s Cultural Department Store
- We love books and all things beautiful
- Books are our heart and our soul and Great Books are JUST the Beginning…
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- We treat each other the way we’d treat a valued friend
- Our job is to create joyful moments for our customers
- Customer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%
- Meet OLA/SLA targets through effective partnership with other departments & vendors
- Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA Measurement: 95%
- Support warehouse IT initiatives within budget and schedule
- Create and deploy software packages to RF scanners via the MSP server and barcode sheets
- Deprovision hardware for departing users, based in Brampton – following the standards built and outlined by IT Provisioning & Support
- Provide and/or facilitate user application and hardware training
- Provision hardware for new users, based in Brampton – following the standards built and outlined by IT Provisioning & Support
- Review, recommend, and maintain hardware standards Brampton DCs and office
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
- Proactively identify and anticipate business expectations and needs
- Maintain the MSP (RF monitoring/deployment platform) server
- Embrace technology that creates high tech and low touch solutions
- Identify and correct all RF hardware and software issues, providing, instructions on the proper usage of RF devices
- Create and maintain Warehouse software/hardware procedures and standards documents
- Support Distribution Centre (DC) system upgrades, development, and selection, as required
- Challenge the status quo by consistently identifying areas for improvement, diagnosing issues, and working to resolve them
- Maintain label printers, including managing inventory and providing training on all models
- Ensure that Distribution Centre users are practicing proper hardware and network security procedures
- Maintain inventory of all Distribution Centre (DC) RF scanners, as well as all software at the Distribution Centre
- Schedule hardware disposals via vendors – eWaste
- Coordinate with select vendors ensuring communicated timelines, schedules, performance expectations are being met and pricing is controlled
- Facilitate the maintenance of network, software applications and computer hardware systems for Distribution Centres (DCs) and Brampton Home Office
- Resolve and document computer problems, provide feedback to customers, and enhance customer knowledge according to established procedures
- Prepare and maintain all department documentation, including inventory and asset management
- Coordinate and schedule preventative maintenance and hardware upgrades with vendors
- Provide timely intermediate to advanced end-user hardware and software support for both Warehouse and Brampton Home Office
- Stage and image PCs (desktops and laptops)
- Encourage others to freely share their point of view and be open to feedback
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion and influence change through your team and/or the organization
- Brampton Home Office Users
- Service Desk
- RDC & ODC Warehouse Management
- IT
- Key IT & Warehouse Systems Vendors
- University degree in Engineering, Computer Science, Business, or a related degree program
- Minimum of 5 years experience with an IT support position in a warehouse and retail environment
- Strong knowledge of Retail store and warehouse systems
- Excellent team player
- Strong knowledge of Microsoft Windows OS and Office applications, as well as desktop, Network (WIFI) technologies, and RF technology
- Strong troubleshooting skills
- Demonstrable track record of communicating with and managing expectations of customers and stakeholders
- Strong analytical and problem solving skills
- Readiness to work flexible hours as required
- High level of professionalism, with excellent written and verbal communication skills
- Ability to multi-task and prioritize work
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