Senior It Support Specialist

On behalf of our client, Procom is seeking a
Senior IT Support Specialist for a 12 month contract in Calgary, AB.

Senior IT Support Specialist
Job Details

• This position requires travel (up to 15%) to projects sites to mobilize, support and demobilize projects throughout Alberta and British Columbia.
• In this role, you are responsible for providing technical support on operating systems, network protocols and specific application packages in response to end-user requests.
• You will assist with incidents, problems, changes, releases, configurations, assets, and service requests, for both our corporate office and project sites.

Senior IT Support Specialist
Responsibilities

• Install, test, and configure necessary firmware and software updates on core infrastructure systems.
• Assist with support of cellular devices as per the Company’s Technology Standards Policy.
• Provide troubleshooting and optimization for technical problems related to product applications, installation, and configuration.
• Manage troubleshooting and trouble ticket escalation.
• Develop and implement technical solutions under general supervision.
• Assist in identifying opportunities to modify processes or utilizing new technologies to improve best practices and maximize utilization of recommended products.
• Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.
• Ensure on-going maintenance and monitor system quality assurance.
• Field incoming help requests from end users and documents user issues and related resolutions.
• Test fixes to ensure problems have been adequately resolved.
• Install and configure computers and peripherals on data networks.
• Assist in support of administrative computer-based applications.
• Apply knowledge and experience in the planning, solution development and implementation of distributed computing service or client server services and/or wireless services.
• Effectively use and support various products within a single information technology resource or enabling technology.
• VOIP phone systems and videoconferencing support.

Senior IT Support Specialist
Mandatory Skills

• Valid Driver’s License.
• In-depth hands-on experience with Microsoft Enterprise solutions including on-premises and cloud hosted server environments, and Office 365 administration.
• Experience in other cloud solutions such as Microsoft Azure or AWS.
• Ability to multi-task and adapt to changes quickly.
• Intermediate technical knowledge of major operating systems and experience with Microsoft networking and operating environments.
• Detail oriented, analytical, organized with a strong work ethic.
• Strong hardware skills in building, diagnosing, upgrading enterprise server and network hardware.
• Experience with Dell/ Cisco Meraki network hardware, Microsoft Active Directory, VMWare, Microsoft Teams, Skype for Business, PowerShell, SharePoint, and Microsoft server environments.
• Ability to present ideas in user-friendly language with strong customer service orientation.
• Excellent verbal and written communication skills are essential as well as a strong desire to learn.
• Advanced understanding of operating systems, business applications, printing systems and network systems.
• Experience administering systems support for remote sites.
• Have working knowledge of PowerShell, in order to create scripts that will drive efficiencies in the entire IT team.
• Intermediate knowledge of configuring and maintaining network infrastructure solutions (such as advanced routing protocols, VPN, firewall configurations).
• Experience in IT infrastructure fundamentals including storage, server, networking, virtualization, cloud, and cyber security.
• Working knowledge of wired and wireless networking/SAN solutions, local and remote backup technologies.
• Diploma or Degree in Information Technology, Computer Science, or related field with a minimum of 8 years’ experience in IT operations and infrastructure deployment.
• Ability to diagnose and troubleshoot technical issues.

Senior IT Support Specialist
Assignment Length

• 12 month contract

Senior IT Support Specialist
Location

• Calgary, Alberta

Senior IT Support Specialist
Start Date

• ASAP