It Engineer, Banff Jobs

The IT Engineer is as a key member of our extremely collaborative information technology team. Our Colleagues whom we support count on us for prompt and reliable Technology support across all our Attractions and Hotels in South West Alberta. The Engineer will troubleshoot problems (in person, by telephone or via email) in a timely and accurate fashion to completion or escalate to the next tier of support.

• Opportunities for career growth or future work at other Pursuit locations
• Work experience in an iconic, unforgettable, and inspiring location
• Sense of humor and ability to ‘let things roll’ when the unexpected happens.
• Work in a dynamic, culturally diverse team from around the globe
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems
• One-on-one consultancy with end users and Support Services staff
• Participates in an on-call rotation to ensure appropriate IT support
• Must have the ability to lift and move up to 100 lbs with assistance
• Must be willing and able to work indoor and outdoor in varied weather conditions
• Minimum of 2 years Desk Top support
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Strong “can-do,” attitude with willingness to be flexible and adaptable.
• Self-starter and thought leader for the Infrastructure department and is expected to bring ideas to the table for consideration
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Interact with numerous computer platforms in a multi-layered client server environment
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
• Hospitality and service-focused mindset including the need to work successfully with both internal and external partners.
• Strong commitment to building positive working relationships.
• Resourceful, with a curiosity to solve problems and create new solutions.
• Information Technology degree, diploma or related education preferred
• Independent analyses, communication and problem solving
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
• Work is performed with little supervision and requires initiative and judgement
• Organized, highly motivated individual that has excellent project and task management skills
• Ability to author non-trivial documents with both text and graphical elements and using these documents to keep different types of operational teams and staff informed
• Excellent analytic and troubleshooting skills for problems that span multiple domains (applications, network, system, hardware)
• Access to one of the world’s most beautiful and iconic National Parks
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong sense of prioritization and focus to complete tasks.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Sense of urgency to complete job duties accurately and in a timely manner.
• Professional, and able to patiently and effectively communicate complex concepts to audiences with varying skill levels, in person, on the phone, and via email.
• Willingness to work with a geographically dispersed team in a seasonal environment.
• Assist staff with technical support of desktop computers, applications, and related technology
• Assists in the maintenance and testing of network servers and associated equipment
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Ability to make decisions, solve problems and exercise good judgment.
• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Works with Service Desk and Network Operations staff as appropriate to determine and resolve problems received from clients
• Trains and orients staff on use of hardware and software
• The chance to work in an inclusive culture and make life-long friends
• Independent. You’ll spend your days in and around National Parks
• Valid driver’s license required
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
• Solid written and verbal communication skills.
• Access to subsidized mental health and wellness resources

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.