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It Service Desk Engineer Jobs

It-03 Team Leader, Service Desk | Chef D’équipe It-03, Bureau De Service
By Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada At Ottawa, Ontario, Canada
Significant experience in analyzing IT issues and providing recommendations or solutions to staff or supervisor/manager
Experience in coordinating special tasks or deliverables in an IT Service Desk environment
Experience leading or participating in IT projects
Experience supervising a team in a IT Service Desk environment including coordinating and evaluating the work of staff
Experience with evergreen planning, procurement, distribution and asset tracking of end-user IT hardware and software
Expérience dans la coordination de tâches spéciales ou de produits livrables dans un environnement de bureau de services de la TI
It Engineer Jobs
By BPM Tech At Halifax, Nova Scotia, Canada
Leverage your experience in an MSP (Managed Service Provider) environment to deliver exceptional support and service.
Utilize your strong network technology skills to design, implement, and troubleshoot network infrastructures.
Collaborate closely with clients to understand their IT needs and offer tailored solutions that align with their business goals.
Solid experience in supporting both on-premises and cloud technologies.
Experience with AAD (Azure Active Directory)
Relevant certifications (e.g., CompTIA, Microsoft, Cisco) would be a plus.
It Service Desk - Helpdesk
By Procom At Burlington, Ontario, Canada
College diploma, in Computer Science, or a combination of equivalent education and work experience required
5+ years' experience in an IT Service desk environment, and 2 years in a 2nd/3rd level support hardware/software
IT Service Desk - HelpDesk– Mandatory Skills
IT Service Desk - HelpDesk - Preferred Skills
Working with SCCM as well as providing end-user support for hardware and software issues
This is an on-site role
It Service Dispatcher Jobs
By Wildfrog Systems At Abbotsford, British Columbia, Canada
Work collaboratively with clients, staff, and management to resolve scheduling issues.
Schedule and monitor remote and field technical resources to maximize efficiency and profitability.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Two years of experience in an IT service related role.
Previous experience with IT Service Desk dispatch strongly desired but not required.
First in the phone queue to take service requests. Professional phone manners are essential.
It - Service Desk Analyst [Owens Macfadyen Group]
By CareerBeacon At Moncton, New Brunswick, Canada
Follow all standard operating procedures through the effective use of knowledge management.
Communicate with customers at all levels of technical and non-technical skills sets.
Excellent communication skills, both verbal and written.
Excellent analytical and problem-solving abilities.
Ability to manage effective relationships with end users and 3rd parties.
2 to 3 years service desk experience, and the aspiration to grow into a senior technical role.
Bilingual It Service Desk Analyst
By Aviva Canada At Markham, Ontario, Canada
Strong problem solving, and analytical skills based on 2-5 years’ experience in an IT Department with acute attention to detail.
2-4 years' experience with being able to remotely troubleshoot laptop hardware
Have working knowledge of Windows 10 with at least 2-4 years of experience troubleshooting problems within the operating system.
ITIL certification is an asset but not a requirement.
A+ Certifications is an asset but not a requirement.
HDI Certification is an asset but not a requirement.
It Service Desk Technician – 12 Month Contract
By SearchLabs At North Vancouver, British Columbia, Canada
Help customers troubleshoot IT related issues such as with computers, software, mobile devices, printers, monitors, etc, while applying IT knowledge skills
Broad technical knowledge of IT
2 years of experience working as an IT technician and at an IT service provider
Work experience with ticketing applications (Service Now)
Microsoft Windows, O365, Apple products, active directory, remote working tools, CMS
Be proactive and identify areas of improving best practices for the IT team
It Service Desk Team Lead
By Vaco Lannick At Greater Toronto Area, Canada
Experienced in ITSM. (Major incident/Change/Problem management)
Focal person for major incident management.
Perform ServiceNow queue management and make sure incoming tickets and requests are assigned to analysts and completed in a timely manner.
Experience with managing Knowledge Base, articles.
Ticket Trend analysis, Incoming Ticket Queue management (Routing), SLA monitoring.
Diploma in Information Technology, or an acceptable combination of education, experience.
It Service Desk Specialist
By SearchLabs At North York, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, Citrix and SonicWALL certifications would be considered a strong asset
It Service Desk Analyst - Remote
By Talentify.io At Canada
Experience with IT service management systems
Excellent communication, problem-solving, and time management skills
Document all request details and incident troubleshooting in the ticket management system
Intermediate to advanced knowledge of IT tools including Windows 10, Active Directory, Remote Desktop, Office 365, and Google Chrome
Additional certifications such as ITIL Foundations Certification and ComTIA IT Fundamentals are an asset
Benefits Of Working At The Home Office
It Service Desk Analyst - Tier 1
By Affinity At Calgary, Alberta, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst - Tier 1
By Affinity At Vancouver, British Columbia, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst, Tier 1
By Reena At Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
Analyst, It Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with Point of Sale hardware, software and menu management support i.e. IBM, Micros etc.
Experience with Call Tracking Software such as HEAT or Zendesk and communications software such as RemoteWare
Update the Recipe Unlimited knowledge base
Experienced with Microsoft Windows and Google Workspace
Knowledge of computer architecture and networking
Excellent listening and verbal communication skills
It Service Specialist (Service Desk Support)
By S&C Electric Company At Toronto, Ontario, Canada
Knowledge and skill in the use of computing equipment and at least the Microsoft suite of software used at S&C. 
S&C Offers a Competitive Package Of Pay And Benefits, Including
Excellent inter-personal skills especially in oral and written communications. 
Flexible Benefit Options, medical 100% paid by S&C
The responsibilities of this position include, but are not limited to, the following: 
Provide first-level phone support of computer hardware and software deployed globally throughout S&C, including troubleshooting, software usage questions and software installation. 
It Service Desk Analyst - Urgent Role
By Raise At Greater Toronto Area, Canada

Company offers career progression opportunities

It Service Desk Analyst - Level 1
By Extendicare At Markham, Ontario, Canada
Follow all standard operating procedures through the effective use of knowledge management
Knowledge and experience with ITIL framework (certification a plus)
Provide case status updates to management and end-users per service level guidelines
Support end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management)
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
Communicate with customers with varying levels of technical and non-technical skills
It Service Desk Manager
By Canadian Blood Services At Brampton, Ontario, Canada
Minimum of 5 years management experience in leading a multi-disciplinary team of IT staff.
Present updates on issues, recommendations and service levels to the IT management team on a regular basis.
Provide strategic and technical advice, identify issues, risks and recommendations to project teams, stakeholders, and senior management.
Drives IT participation and adoption of ITIL practices such as Incident, Problem and Change Management.
An equivalent combination of education, training and experience may be considered.
Experience in providing prompt, professional IT Services in a time sensitive environment.
It Service Desk - 3 Months Contract
By Hays At Vancouver, British Columbia, Canada
ITIL certification – nice to have
IT service desk - 3 Months contract
What will you do :
Diploma or Degree in IT (or working towards one…must have at least 2 years of IT courses)
Bilingual It Service Desk Technician (Remote)
By Acolad group At Montreal, Quebec, Canada
1-3 years of project management experience with Kanban methodologies.
Record all interactions with customers in our ticket management system.
Ensure the management of access requests in accordance with our security policies.
Contribute to the incident management process by detecting, categorizing, and resolving issues.
Initiate change management processes for hardware, software, and other IT assets.
Manage incoming and outgoing phone calls related to IT support.

Are you looking for an exciting new challenge as a Service Desk Engineer? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing advice and guidance on the use of our products and services. If you have a passion for technology and excellent customer service skills, then this could be the perfect job for you!

A Service Desk Engineer is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who have technical issues or questions.

What is It Service Desk Engineer Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

What is It Service Desk Engineer Qualifications?

• Bachelor’s degree in Computer Science or related field
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with customer service and technical support

What is It Service Desk Engineer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service and technical support

What is It Service Desk Engineer Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting technical issues

What is It Service Desk Engineer Responsibilities?

• Provide technical support to customers and employees
• Troubleshoot technical issues and provide solutions
• Respond to customer inquiries in a timely manner
• Document customer inquiries and solutions
• Monitor customer service metrics and performance
• Maintain customer service records and logs