Bilingual It Service Desk Technician (Remote)

Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world's leading brand

We are looking for an IT Service Desk Specialist to join our Information Technology team. As a key member of our team, your mission will be to enhance the user experience by providing high-level service.

Key Responsibilities:

• Ensure the management of access requests in accordance with our security policies.
• Record all interactions with customers in our ticket management system.
• Manage incoming and outgoing phone calls related to IT support.
• Analyze trends in IT support activities (requests, incidents, etc.). Collaborate with team members and clients to find technical solutions.
• Initiate change management processes for hardware, software, and other IT assets.
• Contribute to the incident management process by detecting, categorizing, and resolving issues.
• Respond to customer requests, research them, and efficiently resolve them.

• Familiarity with tools such as SCCM/Intune, Jira, PowerShell, and Azure AD would be an asset.
• Strong analytical and problem-solving abilities.
• Bachelor's degree in computer science or a related field.
• Knowledge of Active Directory, Microsoft Windows, and Office365 (O365).
• 1-3 years of project management experience with Kanban methodologies.
• Bilingual: excellent proficiency in both English and professional French.
• Excellent customer service and interpersonal skills.

Join our team and contribute to providing the best possible experience for our users. Send your CV now to apply. We look forward to working with you!

• 5 paid days off during the Christmas period.
• Group insurance benefits.
• Access to annual vacation from day one of employment.
• Remote.
• 6 days of sick leave.
• Retirement savings plan.