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Bilingual Service Desk Engineer Jobs

Bilingual It Service Desk Analyst
By Aviva Canada At Markham, Ontario, Canada
Strong problem solving, and analytical skills based on 2-5 years’ experience in an IT Department with acute attention to detail.
2-4 years' experience with being able to remotely troubleshoot laptop hardware
Have working knowledge of Windows 10 with at least 2-4 years of experience troubleshooting problems within the operating system.
ITIL certification is an asset but not a requirement.
A+ Certifications is an asset but not a requirement.
HDI Certification is an asset but not a requirement.
Helpdesk - Bilingual Technical Service Desk - (Remote) - New Brunswick Or Halifax Area Only [Ntt Data]
By CareerBeacon At Fredericton, New Brunswick, Canada
Superior written and verbal communication skills, as well as the ability to work under difficult situations under pressure.
Ability to be diplomatic with difficult individuals is a premium skill for this position.
Ability to manage multiple situations and prioritize accordingly.
Basic knowledge of mainframe terms and environment.
Additional Position Functions And/or Responsibilities
Candidates must be bi-lingual (English/French) to be considered for this position and apply.
Bilingual It Service Desk Technician (Remote)
By Acolad group At Montreal, Quebec, Canada
1-3 years of project management experience with Kanban methodologies.
Record all interactions with customers in our ticket management system.
Ensure the management of access requests in accordance with our security policies.
Contribute to the incident management process by detecting, categorizing, and resolving issues.
Initiate change management processes for hardware, software, and other IT assets.
Manage incoming and outgoing phone calls related to IT support.
It Service Desk Engineer L1 – Connectwise
By Bowman Williams At Ontario, Canada
Demonstrated experience of Modern Desktop management, Microsoft MD-100 and MD-101 exam certifications recommended
Proven understanding of DNS, networking, (TCP/IP), routing, firewall & router management required*
Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended
Certification Reimbursement + cash bonus with each passed certification
Proven understanding of cyber security measures, such as multi-factor authentication required*
Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan required*