Helpdesk - Bilingual Technical Service Desk - (Remote) - New Brunswick Or Halifax Area Only [Ntt Data]

Req ID: 234739

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk - Bilingual Technical Service Desk - (REMOTE) - New Brunswick OR Halifax Area ONLY to join our team in Moncton, New Brunswick (CA-NB), Canada (CA).

We are currently seekingREMOTEHelpdesk - Bilingual Technical Service Desk Techniciansto join our NTT DATA Team, while directly supporting our Client's Team, whose main location is out of Halifax, Nova Scotia (CA-NS), Canada (CA). Since this is a fully remote position, we are ideally looking for someone within the Fredericton, New Brunswick (CA-NB), Canada and surrounding New Brunswick areas.

• Candidates must be bi-lingual (English/French) to be considered for this position and apply.
• Expected Schedule: This is a fulltime REMOTE , Bilingual position, and this position supports a 24X7 call center. This position will need to have the ability to work in a team environment, as well as, commit to a flexible work schedule, preferably the ability to accommodate a daytime, evening, overnight, including weekend(s) may be required.

The role of a Bilingual French and EnglishService Desk/Helpdesk Technician is to ensure quality customer service and problem resolution through level-one triage support to users when they contact the Service Desk to report problems with business systems. Requests for assistance using and obtaining standard automation platforms must also be handled efficiently. The requests for assistance are conducted independently by the Service Desk Technician using provided IT applications and resources. Requests for assistance that cannot be resolved by the Service Desk are redirected to appropriate functional teams in a timely manner. Escalation to the Service Desk Manager may be required in cases where the ownership of the resolution is questioned. Additionally, provide administrative support for Service Desk functions.

Additional Position Functions And/or Responsibilities

• Ability to manage multiple situations and prioritize accordingly.
• Understanding of client/server architecture and applications built on Windows infrastructure.
• Provide administrative support for Service Desk functions.
• Ability to work under pressure to be responsive to client calls for assistance.
• Basic knowledge of mainframe terms and environment.
• Excellent problem diagnostic skills.
• Handle requests for assistance using and obtaining standard automation platforms.
• Familiarity with Microsoft desktop operating system operation and diagnostics.
• Superior written and verbal communication skills, as well as the ability to work under difficult situations under pressure.
• Basic understanding of LAN/WAN technology.
• Ability to be diplomatic with difficult individuals is a premium skill for this position.
• Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems.
• Familiarity with Microsoft Office Suite and troubleshooting.

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.