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It Service Desk Technician – Level 1 Jobs

It-03 Team Leader, Service Desk | Chef D’équipe It-03, Bureau De Service
By Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada At Ottawa, Ontario, Canada
Significant experience in analyzing IT issues and providing recommendations or solutions to staff or supervisor/manager
Experience in coordinating special tasks or deliverables in an IT Service Desk environment
Experience leading or participating in IT projects
Experience supervising a team in a IT Service Desk environment including coordinating and evaluating the work of staff
Experience with evergreen planning, procurement, distribution and asset tracking of end-user IT hardware and software
Expérience dans la coordination de tâches spéciales ou de produits livrables dans un environnement de bureau de services de la TI
It Technician - 1 Year Contract
By Keywords Studios At Ottawa, Ontario, Canada
Tests preparation, build management, mobile devices preparation;
Customer service experience, skills and ability to handle pressure situations
Research and test new technologies/ solutions based on requirements to address future or immediate needs
Working knowledge of server computing, routing, firewalls, phone systems and patching
Excellent communication skills in French and English, both verbal and written
Previous experience working in the Gaming industry is considered an advantage
Req - 19380 - Project Manager It-Related Level 1
By S M Software Solutions Inc At Toronto, Ontario, Canada
Experience driving transformational changes in healthcare environments working closely with physicians, nurses, clerks, ancillary department staff, and other key partners
Familiar with change management/incident management processes
Preferably have a PMI – Program Management Professional (pgmpsm) or Project Management Professional (PMP®) designation;
Experience implementing Healthcare clinical upgrades with EHRs and CPOE rollout in large & fast paced settings
Experience translating future state workflows to Cerner system designs
Experience with additional Oracle Cerner applications including 724 Downtime client, PowerChart, PMOffice, Scheduling desirable.
It Help Desk - Level 1
By Altis Technology At Ottawa, Ontario, Canada

Windows environment. Types of software includes: Office 365, Adobe suite, accounting software and internal CRM tool (built in house).

Level 1 - Technician (It)
By MicroAge - Technology Services At St Catharines, Ontario, Canada
Experience with Remote Monitoring and Management tools is an asset.
Strong task management and multi-tasking skills.
Knowledge and experience with installing, configuring, administering, and troubleshooting a wide range of computer systems software, applications, hardware, networking, and communications.
Performs data entry and maintenance of records.
Access software updates, drivers, knowledge bases and FAQ resources on the internet to aid in problem resolution.
Maintains prevalent knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
It Service Desk Technician – 12 Month Contract
By SearchLabs At North Vancouver, British Columbia, Canada
Help customers troubleshoot IT related issues such as with computers, software, mobile devices, printers, monitors, etc, while applying IT knowledge skills
Broad technical knowledge of IT
2 years of experience working as an IT technician and at an IT service provider
Work experience with ticketing applications (Service Now)
Microsoft Windows, O365, Apple products, active directory, remote working tools, CMS
Be proactive and identify areas of improving best practices for the IT team
It Desktop Support, Technician (Level 1)
By Couche-Tard At Laval, Quebec, Canada
Exceptional verbal and written communication skills
Good organizational skills and thoroughness in the execution of tasks
Strong analytical and problem-solving skills
Provide onsite and remote support to end users.
Call center experience: minimum 2 year.
Strong analytical and troubleshooting skills.
Tier 1 It Service Desk Technician
By Hays At Vancouver, British Columbia, Canada
As ideal candidate, you have the following qualifications:
• Broad technical knowledge of IT
• Work experience at an IT Service Provider is a plus (delivery level)
• Work experience with ticketing applications (Service Now) is a plus
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Strong analytical, design and development skills including troubleshooting and integration of IT services
Level 1 Or 2 It Technician (On-Site In Whitby)
By Altis Technology At Whitby, Ontario, Canada
Windows Server experience, including Hyper-V management is an asset
1-2 years of experience in the IT Managed Services support industry.
Manage user accounts in Azure/M365 and on-prem Windows Server.
Experience supporting on-prem Active Directory and Azure AD/M365.
Effective communication and customer service skills.
Strong problem solving and troubleshooting skills.
It Service Desk Specialist
By SearchLabs At North York, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, Citrix and SonicWALL certifications would be considered a strong asset
It Help Desk Support (Level 1)
By RieVax At Burlington, Ontario, Canada
Offering onsite and remote help desk support.
Responding to email, chat or phone queries and offering help desk support.
Excellent verbal and written communication skills in English.
Excellent interpersonal and customer service skills.
Exceptional teamwork and leadership skills to help other technical support workers.
1 - 2 years of practical experience.
It Project Manager - Level 1
By Procom At Victoria, British Columbia, Canada
Preferably have a PMI – Program Management Professional (PgMPSM) or Project Management Professional (PMP®) designation;
Project Test & Quality Management
preferably have a PMI – Program Management Professional (PgMPSM) or Project Management Professional (PMP®) designation;
IT Project Manager - Level 1 Mandatory Skills:
Have the ability to make effective use of technology (e.g. special product knowledge such as ServiceNow, Azure DevOps, Microsoft Project);
Experience in waterfall, agile and hybrid approaches and in managing internal and external resource in adoption of agile practices;
Technician - Level 1 Jobs
By Airgas At Sainte-Julie, Quebec, Canada
Diagnostiquer, réparer, tester et calibrer des machines à louer ou à vendre par jourcalendrier.
Capacité à effectuer des tâches de maintenance préventive sur les équipements de production d'énergie
Assembler des équipements et accessoires électriques, diesel, gaz et propane pour les expéditions de location et de transfert.
Numériser et traiter les envois selon la procédure de l'entreprise.
Expérience dans les moteurs électriques et à essence
Conduire un chariot élévateur, un transpalette ou tout autre équipement de manutention nécessaire pour effectuer les tâches de l'atelier.
Service Technician - It
By Office Interiors At Moncton, New Brunswick, Canada
Post-secondary education in IT or Electronics Engineering Technology, Telephony experience preferred, relevant experience will be considered
Train customers to use their equipment and provide technical service support (both remotely and on-site).
Avaya Cloud Office (Ring Central), Avaya IP Office, Cloudli (formerly Babytel) and/or Allworx on premise certified or equivalent experience preferred
You fit with Office Interiors’ six Core Values (our People, our Customers, our Environment, our Communities, Results and Integrity)
You are engaged in the community; community involvement is expected for every member of our team
Ability to work in a team environment
It Service Support Technician
By Davies Ward Phillips & Vineberg LLP At Montreal, Quebec, Canada
Stay appraised of service management knowledge and industry best practices
Using a pre-defined resolution framework, develop and apply IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues
Assists in the management of asset inventory
Communicate frequently with supervisors, working to develop personal skills and abilities.
Active Directory, SCCM, Intune device management tools
Outlook / Exchange and Mimecast email management - preferred
It Service Desk Analyst - Tier 1
By Affinity At Calgary, Alberta, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst - Tier 1
By Affinity At Vancouver, British Columbia, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst, Tier 1
By Reena At Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
It Technician - Level 1 And 2 Support
By Ville de Côte Saint-Luc • City of Côte Saint-Luc At Montreal, Quebec, Canada
Ensure optimal management of peripherals, telecommunication equipment and specialized equipment related to the computer.
Develop office automation applications according to the needs of users and facilitate the operation and understanding of said applications.
Provide technical support to users regarding the use and operation of the software, existing applications and equipment related thereto.
Using application development tools, prepare applications (local systems) or modifications to applications that are assigned to him, and assume the adjustments.
Review specifications and, if necessary, suggest any required modifications for the implementation of office applications.
Verify the applications through test procedures, determine the source of breakdowns and make the required corrections.
It Service Desk Analyst - Level 1
By Extendicare At Markham, Ontario, Canada
Follow all standard operating procedures through the effective use of knowledge management
Knowledge and experience with ITIL framework (certification a plus)
Provide case status updates to management and end-users per service level guidelines
Support end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management)
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
Communicate with customers with varying levels of technical and non-technical skills

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Service Desk Technician Level I to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and resolving technical problems. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

A Service Desk Technician Level I is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are typically the first point of contact for customers seeking technical assistance.

What is It Service Desk Technician – Level 1 Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical users
• Ability to multitask and prioritize tasks

What is It Service Desk Technician – Level 1 Qualifications?

• High school diploma or equivalent
• A+ certification or equivalent experience
• Experience with customer service
• Experience with computer hardware and software

What is It Service Desk Technician – Level 1 Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and troubleshooting
• Knowledge of customer service principles and practices
• Knowledge of operating systems

What is It Service Desk Technician – Level 1 Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a help desk role

What is It Service Desk Technician – Level 1 Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose technical issues
• Provide technical assistance and support
• Install, configure, and maintain computer hardware and software