Resident Manager/Cleaner - Banff!

Responsibilities

Ensure the health, comfort and safety of our Customers

Must live on-site

Ensure daily communication with all site Associates

Collect rent and follow up on defaults

Ensure vacancy is within guidelines for each site (minimized) by effective service to potential and existing customers

Inspections of vacant and upcoming suites

Lease and show suites

Ensure all rental enquires are answered within the guidelines provided

Annual suite inspections

Prepare and deliver bank deposits

Administrative duties including processing paperwork for site and other Associates

Ensure contractors arrive as per scheduled timelines and complete their work as pre conditions of the contract

Ensure proper and accurate inventory management

Clean building entrances, elevators, offices, halls, stairwells, laundry rooms, garbage rooms, amenity rooms, and any other common areas as required

Clean Vacant Suites And Other Suite Touch-ups As Required

Touch-up painting as required

Interior and exterior garbage pick-up as required

Snow removal

Ensure proper and accurate inventory management

Ensure all equipment is working and being maintained properly

Complete other tasks assigned by the Leader

Experience And Educational Requirements

2 years Customer Service experience and/or Cleaning experience preferred

Post-Secondary Education in related field

Technical Requirements

Computer experience is required with web based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Strong working knowledge of English both verbal and written

Non-Technical Requirements

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Strong planning and organizational skills coupled with ability to multi-task and prioritize

Excellent time-management skills

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

Demonstrates a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 90kg with the proper equipment