It Support Engineer Jobs

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps, and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk, or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our key brands - XE, HiFX, and Currency Online- to become the business that XE is today.

Our principles

• AMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery

• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility

The Role:

The Support Engineer's role is to maintain a balance between responding to technical support requests from office staff and technical projects required to maintain XE.COM's North American desktop infrastructure and applications. This role will proactively identify trends in issues raised on the helpdesk and raise work streams in order to address the root cause of these issues from front end user through to backend services. This position will apply proven communication, analytical, and problem-solving skills to work closely with the business units and other IT functions in order to identify, communicate, and resolve ississues in order to ensure the smooth operation of all services provided by XE's IT Operations-North America.

What you'll do:

• Enable Others: Identify trends based on issues logged by business users and address these trends with relevant solutions either independently or through collaboration within the IT team.
• Solve Problems: Work with team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Essential Maintenance: The jobholder must be available for at least one out of hours work period per month required to facilitate production infrastructure and software changes.
• Participate & Maintain: Design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, in line with business support needs and requirements.
• Monitor & Analyze: Test system performance; prepare and deliver system performance statistics and reports in line with business support requirements.
• Collaborate & Achieve: You will work with the business and the rest of the IT department to ensure smooth and reliable operation and third-party software and systems for fulfilling business objectives and processes.
• Process Oriented: Create and maintain documentation as it relates to system configuration, mapping, processes, and service records both for internal IT use and for business use.
• Tech Savvy: Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.

Who you are:

• Technicial Knowledge: At least 3 of the following: Mac OS, Linux, Windows, Active Directory, and Citrix XenApp.
• Troubleshooting Software: Experience from end-user through to backend services.
• Microsoft Products: Advanced knowledge of Microsoft suite of products such as Office, Outlook, etc.
• Other Technologies: Good knowledge of Cloud Technology
• Desktop/Laptop Experience: Advanced knowledge is highly desirable (Mackbook Pro, iMac, Laptop and desktops (Lenovo and HP)

• Matched employer RRSP contribution (subject to limits)
• Health, Dental, and Life Benefits
• Plumm Mental Health and Wellbeing and offers access to professional therapists, meditation, and resources to focus on your overall health.
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• 3 weeks paid vacation, birthdays off and 5 personal days