It Onsite Technician Jobs

We are looking for Level 2 Desktop Support to End Users on a professional level.

Role

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Complies with standard operating procedures and checklists in delivering quality solutions and service.
• May perform asset management, network support, connectivity, telecom, project management, Market & regional work, procurement.
• Experience in IT infra Industry standard project management.
• Documents all work, including research and resolution related to service requests, in call tracking system
• Strong understanding of IT Project Management
• Documents, maintains, upgrades or replaces hardware and software systems
• Strong verbal and written communication skills including fluency in English.
• Strong skills utilizing exchange databases and Microsoft Office Suite. Understanding of technology/software relevant to team
• Strong Project Management/Co-ordination experience.
• Participates in overall local office support team, substituting for other groups as necessary.
• Experience in PC support, remote communications, local area networking, PDA's
• Effectively participate in a virtual, globally distributed team.
• Successfully troubleshoots and resolves or escalates problems in a timely manner while following consistent, standard approaches.
• Ability to understand and translate business requirements to appropriate technical streams.
• Windows 7, 8 & 10 operating systems, software installation and configuration
• Provides local computer hardware and software support. Key Objectives and responsibilities include: help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management, education and training of clients, compilation of records and reports related to production, machine malfunctioning, and maintenance for VIP users in the organization

Requirements

• Experience with Office Exchange, O365, MS Office, PC & Peripheral troubleshooting
• ITIL concepts strongly preferred
• MCSE or MCP preferred
• Good Communication skills
• Active Directory and Office 365 Experience

Benefits

• Job with purpose
• International environment
• Buddy program
• Health insurance
• Onboarding program
• Flat hierarchies
• Internal career development

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.