It Technical Support Assistant Jobs

Manage and maintain IT systems and databases

Assist with the development of IT policies and proceduresRequirements:

Previous experience in a similar role

Good knowledge of Windows server, MS Office, Active Directory and Exchange

Knowledge of networking and network security

Excellent communication and customer service skills

Demonstrated knowledge and experience using change/problem management software, tools and processes.

Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.

Builds and manages relationships with cross-functional team members and employees

Builds and manages relationships with vendors to ensure service quality.

Minimum of 2 years' experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).

MCP, CCNA, A+ certification are considered assets.

Familiarity with IT service management (ITSM) principles and experience using ticketing systems.

Experience with the Ivanti IT Service Management solution is considered an asset.

Assist with software license management.

Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.

Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.

Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.

College Certificate or a combination of relevant experience and education

A strong track record of effective team and customer relationship management with a focus on teamwork and respect

Essential Job Duties And Responsibilities

Ad hoc duties or projects as assigned by the Manager IT.

Experience administering and assisting in the development of policies and training programs.

Expert Level skills with Microsoft Office Applications

Delegate tasks to promote knowledge transfer and ensure operational demands are met efficiently.

Minimum of 2 years’ experience in a related role.

Programming experience using Java, HTML, Python; experience with Frappe would be an asset.

Advanced Word, Excel and PowerPoint (or equivalent) skills.

Assist with IT operations, troubleshooting and problem-solving as required.

Problem solve, provide expert support and act as an internal resource as required.

Knowledge of SQL and database management

Able to work in a hybrid environment, with a combination of remote and in-office responsibilities at our Vancouver office

1-2 years of experience in a customer-facing technical support role

Excellent interpersonal and communication skills with a customer focus (You’re as comfortable around people as you are with technology!).

Strong analytical and problem-solving skills with a willingness to dig deeper into technical issues

Team player with a desire to learn to build skills and expertise (We’re keen to help you grow and succeed!)

Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access

Post-secondary education in a related technical field

2 years' experience in a customer facing technical position

Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory

Excellent and customer focused communication skills while building a professional relationship with end users

A continuous learner: acquiring new skills and software applications is second nature

· Software knowledge including: MS Word, MS Excel, Outlook, Internet, and Case Management Software

· Superior organizational/document management skills with a strong attention to detail

· Liaise with building management regarding maintenance, security cards and parking

· Ability to manage work responsibilities in an unstructured environment

· Manage file closing procedures and closed file storage

· Strong team player with excellent interpersonal skills and a strong customer service focus

In depth knowledge with project management methodologies

Identification and management of dependencies between individual projects in the program

Identification and management of the overall critical path

Ongoing communication of project status, completing the weekly/monthly Engagement Status Reports and escalating issues to the senior management, as required

Facilitate and support the change management process for project delivery

Knowledge of regulatory and compliance requirements (i.e., OSFI)

Continuously improve technical knowledge and skills through ongoing training and professional development opportunities.

Configure, install, and manage corporate devices, including workstations, laptops, printers, phones, handheld terminals, and tablets.

Minimum of 3 years experience in a technical support role.

Strong problem-solving and troubleshooting skills.

Excellent verbal and written communication skills.

Patience and empathy when dealing with customers, especially those with limited technical knowledge.

Excellent presentation skills with a high degree of comfort with end users and management.

End user technical support experience.

Administer Windows servers both on premise and in the cloud (Azure)

Responding to approximately 15-20 tickets per week.

Monitoring and maintaining computer systems and networks.

Make recommendations on improving processes and technical tools used.

Demonstrated knowledge and experience using change/problem management software, tools and processes.

Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.

Builds and manages relationships with cross-functional team members and employees

Builds and manages relationships with vendors to ensure service quality.

Minimum of 2 years’ experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).

MCP, CCNA, A+ certification are considered assets.

· Ability to develop strong and positive relationships with staff, management, and clients.

· Identify and escalate issues requiring urgent attention to a higher level of knowledge,

· Minimum 3 years of experience in a related work environment

· Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.

· Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.

· Strong written and verbal communication skills required to communicate at all levels of the organization.

o Experience with Share Point Application and management

 University degree in Computer Science or Management Information

o Experience with installing, maintenance and troubleshooting with

o Work experience with Sage 300, a plus

o Work experience with Linux, a plus

o Work experience using support ticket tracking tools such as Jira

Using standardized screening techniques, Assess the skills, qualifications and experience of hopeful candidates

Provide feedback to management about details regarding applications

Meet with hiring managers to have a full-scale understanding of hiring needs and available positions within the company

Participate in meetings with hiring managers to determine vacant tech-related positions and the preferred attributes for potential hires

Conduct preliminary interviews with recruits to gauge interest, personality and salary requirements

Experience recruiting for a consulting company preferred

Two (2) or more years of experience providing computer support to users over the phone and on-site;

Knowledge of common diagnostic and antivirus/anti-spyware software;

Knowledge of physical installation and configuration and installation of computer and mobile device operating systems is required;

Knowledge of technology problem diagnostics is required; Knowledge of ITIL prescribed support processes;

Knowledge of Apple ABM and Samsung Knox is an asset;

Good communication and outreach skills with users;

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Distribuer et suivre les articles, tels que le matériel informatique. Un registre de suivi de ces articles peut être exigé.

Maintenir la zone de travail du laboratoire dans un état de propreté et d'ordre.

Ouvrir et sécuriser la zone quotidiennement.

Communiquer avec les utilisateurs concernés pour les informer que leurs comptes seront migrés,

Ability to independently lead large/cross-functional projects, manage and mobilize a team of individuals with varying experience and skills levels

Working knowledge of Agile and Waterfall Project Management methodologies, practices, and deliverables

Responsible for timely and appropriate resolution of and IT tickets, system enhancements, system patching & vulnerability management, and change requests

Work under the guidance of Director, Infrastructure & IT Operations to prepare reports, dashboards, presentations, proposals, and manage delegated responsibilities

Qualification and Experience Required to Perform the Job:

Configure, manage & monitor IT systems (AWS/Azure, VMware, Storage) and equipment in a hands-on capacity