Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
It Technical Support Specialist [Acadian Seaplants Limited]
Recruited by CareerBeacon 8 months ago
Address Dartmouth, Nova Scotia, Canada
Support Analyst I (Sydney, Ns)
Recruited by Expera Information Technology Inc. 9 months ago
Address Sydney, Nova Scotia, Canada
Tier 1 Technical Support Agent
Recruited by HostPapa 9 months ago
Address Burlington, Ontario, Canada
Technical Analyst [J.d. Irving, Limited - It Division]
Recruited by CareerBeacon 9 months ago
Address Halifax, Nova Scotia, Canada
It Support Specialist Jobs
Recruited by Groundworks 9 months ago
Address Burlington, Ontario, Canada
It Support Specialist Jobs
Recruited by Logos IT Solutions 9 months ago
Address Ontario, Canada
I&It Talent Pipeline
Recruited by Metrolinx 10 months ago
Address Ontario, Canada
Supervisor, I&It Service Management
Recruited by Metrolinx 10 months ago
Address Ontario, Canada
It Support Specialist Jobs
Recruited by Modern Niagara 10 months ago
Address Vaughan, Ontario, Canada
It Support Specialist Jobs
Recruited by Sonder Inc. 10 months ago
Address Windsor, Ontario, Canada
Tier 2 Technical Support - Evtoc
Recruited by Evertz 1 year ago
Address Burlington, Ontario, Canada
It/Is Technical Support Specialist I (Rft 1.0) [Von Canada]
Company | CareerBeacon |
Address | Halifax, Nova Scotia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-09-28 |
Posted at | 8 months ago |
Requisition Details
- Performs configuration of new desktop/notebook hardware including installation of system images and software applications
- Answers service desk phone lines and provide live answers to clients, ensuring response time targets are achieved.
- Performs routine monitoring of network health (switches, modems, WAN equipment E-mail and VPN services)
- Performs daily activities of checking maintenance, systems back up, virus scans, security, & application logs for anomalies and referral of these within IT/IS team for resolution.
- Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.
- Follows up with employees on incidents to ensure the issue is resolved to their satisfaction.
- Maintains accurate tracking of incidents & inquiries, ensuring all are logged, to include client contact information, description of issue, and resolution details.
- Resolves basic application and hardware problems for mobile devices (Android, etc.).
- Provides primary support for add, moves, changes of e-mail accounts, GAL, Active directory, & MDM accounts.
- Performs escalation and communications for adverse events, per SLA policy.
- Logs and provides tracking of software and hardware assets.
- Resolves Tier I issues over the phone (printing issues, passwords resets, connectivity issues, etc.) and refers more complex issues to more senior team members for resolution.
- Upholds VON established Service Level Agreements (SLA) while providing exemplary customer service to office staff and a mobile work force.
- Respond to service tickets submitted via e-mail or via electronic ticket systems.
- Builds and manages relationships with cross-functional team members and employees
- Builds and manages relationships with vendors to ensure service quality.
- Expert knowledge of Microsoft Operating Systems (Windows 7 - 32 & 64 bit / Windows 10).
- Minimum of 2 years' experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).
- Strong knowledge of general networking protocols, specifically TCP/IP and basic VPN configurations.
- Excellent understanding of virtualized desktop environments.
- Post secondary degree in Computer Science or Technical Diploma.
- Strong knowledge and experience with the software associated with enterprise environments such as: Antivirus programs, Citrix thin client, Windows Server 2008/2012/2016, Microsoft Office 2007-2016 & backup applications.
- Good understanding of electronic messaging applications, e-mail transport protocols, and MDM functionality.
- MCP, CCNA, A+ certification are considered assets.
- Excellent problem-solving, communication and interpersonal skills.
- Ability to work in a fast-paced team environment.
- Comfortable using Microsoft Office suite of products.
- Demonstrated knowledge and experience using change/problem management software, tools and processes.
- Demonstrated ability to communicate effectively (both orally & in writing) technical information to technical & non-technical personnel.
- The use of Personal Protective Equipment (PPE) may be required
- Ability to speak French is an asset in French Designated areas.
- A current and original copy of a satisfactory Criminal Records Check.
- A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
- Must be willing to work outside of regular business hours to support extended service desk support schedule. This includes being part of an on-call rotation, for non-core service desk support hours
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 7 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 7 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 7 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 7 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 7 months ago