Support Analyst I (Sydney, Ns)

All applications must be submitted through this link: https://experait.applytojobs.ca/support+services/24057

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to!

That’s what we do, and we need your help.

For over 25 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision.

You can learn more about Expera Information Technology and Vincent Fung's work here:

www.experaIT.com

www.linkedin.com/in/vfungexperait

www.facebook.com/ExperaIT

https://www.linkedin.com/company/experait/

Why Join Us?

This is not your typical office job. Our passionately engaged team of A-players is beyond awesome!

We’re an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level. Our culture is fast-paced and we consider our work our “art,” striving for excellence in everything we do.

We’re also super proud of the fact that we were recently named one of Canada’s Top 50 Best Managed IT Companies and a Top Growing Company 4 years in a row!

Why Else?

We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. What’s that you say? You want a day off on your birthday? Consider it done!

We're looking for smart, forward-thinking problem solvers to join our team, this means plenty of growth potential and opportunities for you, that’s right, YOU!

If inside you're saying, "Hell Yeah!" please continue...

Our IT Support Analyst position is a key role in the future success of our organization. We are continually working towards future growth and impact. There are exciting opportunities to truly make a difference in our company and build a team to drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world.

Ok, now on to the serious stuff...

Support AnalystI Summary:

As an IT Support Analyst, you will be part of our First Contact Team that provides remote customer support for a wide range of issues across a diverse client pool. Support can range from installation, maintenance, configuration and troubleshooting of workstations, mobile devices, software, network infrastructure and servers. You will be responsible for following, maintaining, and creating network documentation, standards and procedures.

As a Support Analyst, you will be accountable to:

• Successfully handle a throughput of 15 requests per day
• Implement solutions utilizing simple, proven technologies
• Update ticketing system in real-time
• Communicate early and often with clients and teammates regarding outstanding issues
• Accurately determine proper course of action when facing conflicting priorities
• Create and maintain network documentation, every time
• Deliver only tested solutions addressing the root cause of an issue
• Solve a wide range of business and productivity issues using technology
• Respond to client requests by phone or email consistently within the expected timeframe

To be successful in the Support Analystrole, you:

• React with an appropriate sense of urgency
• Must love helping and teaching others whether they be clients or coworkers
• Own your mistakes and learn from them
• Appreciate culture of empowerment and accountability to a team
• Welcome variety and react to change with flexibility and an open mind
• Are decisive after doing necessary diligence but also know when to ask for help
• Put client’s and team’s needs first

Support Analystrequirements:

• Exceptional proficiency of Microsoft applications and the ability to troubleshoot a wide range of issues
• Minimum 3-12 months work experience.
• Excellent knowledge of endpoint hardware, it’s functionality and maintenance
• Able to commute to the Sydney, Nova Scotia office location
• Experience using a ticketing system is an asset
• Post-Secondary Certificate or Diploma in computer science, IT engineer or other related field.

Expera IT’s Core Obsessions:

• Be Confident Yet Humble
• Pursue Growth & Learning
• Prevent the Preventable
• Own It & Get ‘er Done Right!
• Deliver Service That Wows, Stat!
• Collaborate & Communicate

Application Process:

We are looking for A-Players to join our high performing team of exceptional technology professionals. Here’s what you can expect in our recruitment process:

Please note this is not a call center, preference will be given to experienced IT Professionals. All applications must be submitted through this link: https://experait.applytojobs.ca/support+services/24057

Step 1: Application Review

Submit your resume and a link to a 3 minute video of yourself, showcasing your accomplishments and why you believe you're a great fit for Expera IT.

Step 2: Culture Fit Interview

Participate in a virtual video call to discuss your experience, match with the team, and understand expectations.

Step 3: Technical Skills Assessment

Demonstrate your expertise through virtual exercises and scenario-based questions to evaluate your ability to handle the challenges of this role.

Step 4: Meet Our Technical Operations Manager

Engage in a conversation with your future manager to establish a connection and mutual understanding.

Step 5: Meet Our CEO

Have a virtual chat with our Founder & CEO, Vince Fung.

Step 6: Offer

Receive an official offer letter, contingent on a clean criminal background check and reference check, to start an exciting and rewarding journey with Expera IT.

We look forward to hearing from you!

All applications must be submitted through this link: https://experait.applytojobs.ca/support+services/24057