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Support Center Analyst I Jobs

Guidewire Policy Center Support Engineer
By Direct IT Recruiting Inc. At Montreal, Quebec, Canada
- Ability to solve business needs/requirements with creative use of out-of-the-box functionality.
- Excellent written and oral communication skills.
- Strong analytical and technical skills.
HYBRID Work Model, office located in Montreal, Quebec
Guidewire Policy Center, Gosu, Java, Guidewire Studio, SQL, Jenkins, Rally, Splunk
- A strong sense of customer service with a strong desire to deliver.
Customer Support Analyst I
By Payscale At Canada
Educated to degree level (preferably in Business/HR/Management)
Knowledge/experience of the compensation marketplace would be an advantage
Continuously improve Knowledge Base articles for internal and external audiences
Strong analytical and problem solving skills
1+ years experience in a customer facing role within software support
Experience with Salesforce or comparable CRM tool(s) preferred
Support Analyst I (Sydney, Ns)
By Expera Information Technology Inc. At Sydney, Nova Scotia, Canada
Minimum 3-12 months work experience.
Excellent knowledge of endpoint hardware, it’s functionality and maintenance
Experience using a ticketing system is an asset
Participate in a virtual video call to discuss your experience, match with the team, and understand expectations.
Step 3: Technical Skills Assessment
Step 4: Meet Our Technical Operations Manager
It Support Center Analyst Tier I (2023-8439)
By Johnston Equipment At Mississauga, Ontario, Canada
Excellent time management and organizational skills
Escalate any viral and other security threats to Sr. IT staff (System and Network Admin + Management)
Follow the direction of Sr IT staff related to planning, creating and deploying security and device management policies
We offer a competitive salary, incentive program, and an excellent benefits package
Communicate IT policies and processes to users and managers as required.
2-5 years of experience providing technical support, preferably in a corporate environment
It Support Analyst Tier I
By Electronic Products Recycling Association (EPRA) At Mississauga, Ontario, Canada
Education, Experience, Knowledge and Skills
● Perform asset management and establish accounts and hardware for new employees.
● Degree/Diploma in business, computer science or a related field involving data management/analysis and/or technology
● Experience with Windows 11, Azure AD/Endpoint Manager, GCP, and Google Workspace
● Participate in business-wide meetings to provide insight into technical requirements
● Minimum 1 year of relevant experience in a technical support role
Support Analyst I Jobs
By WorkSafeBC At Richmond, British Columbia, Canada
Apply working knowledge of help desk tools, processes, as well as problem management processes and systems
Provide general knowledge of internet and intranet concepts
Employ knowledge of mobile hardware, software, and components, as well as PC desktop software (e.g., word processing, spreadsheet, database, graphics)
Health care and dental benefits
Troubleshoot issues and make decisions to assess customer priority and impact, and escalate issues to senior support if required
Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools
Security Operations Center Analyst I (Soc) - Fredericton - New Brunswick - Only
By Bulletproof, a GLI Company At Fredericton, New Brunswick, Canada
Experience with processes in functional area (i.e., trouble management, fault management, and incident management).
Bachelor’s degree in Computer Science or equivalent experience relevant to network security with relevant industry certifications.
Knowledge and experience with PC’s, LAN topologies, routers, hubs, switches, and terminal servers.
Understanding of network management concepts and software, including SNMP
Document and maintain a knowledge base of alarms (false positives and false negatives, blacklists, whitelists) that IDS and IPS encounter.
Excellent written, verbal communication and organizational skills.

Are you looking for a challenging and rewarding job in the tech industry? We are looking for a Support Center Analyst to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, resolving customer inquiries, and providing product support. If you have a passion for problem-solving and a commitment to customer satisfaction, this could be the perfect job for you!

Overview A Support Center Analyst is a customer service professional who provides technical support to customers. They are responsible for troubleshooting and resolving customer inquiries, providing technical assistance, and responding to customer inquiries in a timely and professional manner. Detailed Job Description Support Center Analysts are responsible for providing technical support to customers. This includes troubleshooting and resolving customer inquiries, providing technical assistance, and responding to customer inquiries in a timely and professional manner. They must be able to diagnose and resolve customer issues quickly and accurately. They must also be able to provide customer service in a friendly and professional manner. Job Skills Required
• Excellent customer service skills
• Ability to troubleshoot and resolve customer inquiries
• Excellent communication skills
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Ability to troubleshoot and resolve customer inquiries
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and resolving customer inquiries
• Knowledge of customer service software and tools
Job Experience
• Previous experience in customer service or technical support
• Experience in a fast-paced customer service environment
• Experience in providing technical assistance
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Troubleshoot and resolve customer inquiries
• Provide technical assistance to customers
• Monitor customer service software and tools
• Maintain customer service records
• Follow up with customers to ensure satisfaction