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It Support Analyst Tier I Jobs

It/Is Technical Support Specialist I (Rft 1.0) [Von Canada]
By CareerBeacon At Halifax, Nova Scotia, Canada
Demonstrated knowledge and experience using change/problem management software, tools and processes.
Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.
Builds and manages relationships with cross-functional team members and employees
Builds and manages relationships with vendors to ensure service quality.
Minimum of 2 years' experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).
MCP, CCNA, A+ certification are considered assets.
Customer Support Analyst I
By Payscale At Canada
Educated to degree level (preferably in Business/HR/Management)
Knowledge/experience of the compensation marketplace would be an advantage
Continuously improve Knowledge Base articles for internal and external audiences
Strong analytical and problem solving skills
1+ years experience in a customer facing role within software support
Experience with Salesforce or comparable CRM tool(s) preferred
It Support - Tier 2
By Robert Half At Toronto, Ontario, Canada
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
One or more programming or scripting language skills required
This position requires a combination of superior customer service skills and technical aptitude
Foundational knowledge in Windows Intune
Basic Troubleshooting experience highly desired
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Support Analyst I (Sydney, Ns)
By Expera Information Technology Inc. At Sydney, Nova Scotia, Canada
Minimum 3-12 months work experience.
Excellent knowledge of endpoint hardware, it’s functionality and maintenance
Experience using a ticketing system is an asset
Participate in a virtual video call to discuss your experience, match with the team, and understand expectations.
Step 3: Technical Skills Assessment
Step 4: Meet Our Technical Operations Manager
Tier Ii - It Support Analyst
By Shing Digital At Edmonton, Alberta, Canada
3-5 years’ experience working with managed network equipment.
Manage your daily and weekly work assignments within MS Outlook, MS Teams and ConnectWise CRM application.
University or post-graduate degree or equivalent in computer science, IT disciplines, or equivalent work experience.
A+, Network+ or similar certifications would be an asset.
CCNA designation, Microsoft Azure Certification, or similar certifications are a bonus.
3-5 years’ experience installing, planning and maintaining Microsoft Office 365.
It Support Engineer I, It Services
By Amazon At Vancouver, British Columbia, Canada
Creates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.
Acquire and maintain current knowledge of relevant IT policies in order to provide technically
Manages ticket quality by executing ticket auditing across North America.
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
Tier 3 It Systems Analyst
By Cobb Technologies At Richmond, British Columbia, Canada
Working knowledge of Active Directory Domain Services, DNS, DHCP, and Group Policy
Experience in designing and deploying servers in on-premises and cloud environments, using VMWare, Microsoft Server 2019/2022, and Microsoft Azure
Bachelor's Degree or Technical Certificate and/or 4-5 years' experience
VMWare, Microsoft, CompTIA, or other product specific certifications are a plus.
Demonstrated ability to manage multiple priorities.
Resourcefulness, patience, and willingness to escalate with partners as needed.
It Support Center Analyst Tier I (2023-8439)
By Johnston Equipment At Mississauga, Ontario, Canada
Excellent time management and organizational skills
Escalate any viral and other security threats to Sr. IT staff (System and Network Admin + Management)
Follow the direction of Sr IT staff related to planning, creating and deploying security and device management policies
We offer a competitive salary, incentive program, and an excellent benefits package
Communicate IT policies and processes to users and managers as required.
2-5 years of experience providing technical support, preferably in a corporate environment
Bilingual Tier I Technician
By DMI (Digital Management, LLC) At Quebec, Canada
Ability to work independently without relying on significant management oversight.
Education and Years of Experience:
Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.
Strong attention to detail and organizational skills.
Multitasking skills and ability to keep up in a fast-paced work environment.
Experience working for a mobile carrier or equivalent.
Systems Analyst (It& Infrastructure) - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Strong analytical, organizational, incident management and problem-solving skills
Effective time management & organization
Manage assets and maintain inventory
Excellent communication skills, verbal and written
Customer focus / excellent Customer Service skills
Strong problem solving & trouble shooting Skills
Solutions Specialist | Tier 2 Remote & On-Site Corporate It Support
By Talentify.io At Canada

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Driving Business ...

It/Is Technical Support Specialist I (Rft 1.0)
By VON Canada At Canada
Demonstrated knowledge and experience using change/problem management software, tools and processes.
Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.
Builds and manages relationships with cross-functional team members and employees
Builds and manages relationships with vendors to ensure service quality.
Minimum of 2 years’ experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).
MCP, CCNA, A+ certification are considered assets.
It Support Specialist I
By LMI Technologies At Vancouver, British Columbia, Canada
Fundamental understanding of asset management systems
Track IT assets and manage the lifecycle
Manage patching and antivirus of clients
Manage IT, and suppliers, for services and equipment
3 years of relevant experience in an office environment
Experience with Meraki switches and PaloAlto Firewall is a plus.
It Support Analyst Tier I
By Electronic Products Recycling Association (EPRA) At Mississauga, Ontario, Canada
Education, Experience, Knowledge and Skills
● Perform asset management and establish accounts and hardware for new employees.
● Degree/Diploma in business, computer science or a related field involving data management/analysis and/or technology
● Experience with Windows 11, Azure AD/Endpoint Manager, GCP, and Google Workspace
● Participate in business-wide meetings to provide insight into technical requirements
● Minimum 1 year of relevant experience in a technical support role