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Technical Analyst [J.d. Irving, Limited - It Division]
Company | CareerBeacon |
Address | Halifax, Nova Scotia, Canada |
Employment type | PART_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-08-28 |
Posted at | 8 months ago |
Technical Analyst, Halifax Shipyard
- Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
- Analyze, document, and escalate critical issues to appropriate support groups
- Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
- Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
- Perform preventative maintenance and install upgrades and options
- Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
- 2 years' experience in a customer facing technical position
- Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
- Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory
- Customer service mindset with a high level of attention on delivering a quality service
- Post-secondary education in a related technical field
- Physical ability to complete setups and deployment of computer equipment
- At home in a fast-paced work environment where solutions are not always clearly defined
- Customer focused: motivated by inspiring others to do things differently
- Self-starter with the ability to work independently and within a team
- Happy in an environment where you can work independently as well as collaboratively
- A continuous learner: acquiring new skills and software applications is second nature
- Excellent and customer focused communication skills while building a professional relationship with end users
- Technically inclined, process oriented and driven by a natural curiosity
- Organized, analytical and business savvy
- A practiced communicator with strong verbal, written, and interpersonal skills
- Analytical; enjoy problem solving and being empowered to make decisions
- Certifications: Network , A , Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
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