It Helpdesk Support Specialist

NicomIT Solutions is a leader in Technology Management Solutions to our global and Canadian midsize and enterprise clients. We are looking for highly motivated IT HelpDesk Support Specialist to join our fast-growing team in Halifax! If you are a results-oriented individual with a track record of success whether working from home, in the office or sitting in front of a client, we want to hear from you! We have an abundance of clients who love our team and our solutions, and you will be positioned to make an immediate impact right away. Our team is collaborative and loves to share success – we all win!!

Who you are: You are passionate about technology and can engage with our clients about any challenges they are having and advise and consult on the most appropriate NicomIT provided solutions. You enjoy a fast paced, multiple priorities environment where you will be provided the support you need to be successful. You build loyalty and earn the right to dig deep on their current use of technology and advise on their future path of solutions. As a Tier 3 Support Specialist, you will support our clients’ creative and transformative spirit of innovation across all technologies, including Microsoft Suite of Products. The close relationships developed with your clients will allow you to understand their business operational needs and technical challenges and help them derive the greatest value from their technology solutions and their partnership with NicomIT.

Skills:

- Azure Active Directory Users & Groups

- Office 365 Teams Administration

- Office 365 application integration experience

- Office 365 SharePoint Administration Azure AD groups, Policy Management on Office 365 for sharing, access limitations, guest access, etc.)

- Local Active Directory from Server 2008 R2 onward to Server 2019 R2 (Server 2016 being the latest Active Directory foundation version)

- Group Policy Management & Maintenance for local Active Directory / Domain Controller(s)

- Local Fileserver NTFS permission structure capabilities

- Read/Write/Sharing/Listing folders/templates for Helpdesk to use during normal supportrequests for permission changes / folder creations, etc.

- Mobile Device Management in Office 365; Policies, rolling-out properly with custom end-useragreements, laptop and mobile device management, technical knowledge on running as well as managing MDM, etc.

- Remote Monitoring Management experience

- Experience working with MSP (managed service provider)

- Fantastic customer communication and management skills

Qualifications:

- CompTIA A+ Certification

- Experience working for an MSP (managed service provider)

- Local Microsoft Exchange to Cloud hybrid configurations & “migration to cloud” experience

- Azure AD and Local Domain Controller synchronization

- MFA for end-user accounts driven by Group Policy and using synced AD / Office 365 user accounts

- Password synchronization / SSO for internal applications (SQL database apps using LDAP)

- Ticketing System Experience / working from a ticketing environment (Asset)

- ConnectWise Manage (Asset)

- Migration of servers from one DC to another (Zerto assisted, for example)

- Experience with Hyper-V, VMWare (Asset)

- Virtual Machine Resource Management experience (Best Practice + Nicom added redundancy)

- Business Continuity / Disaster Recovery training, best practice, testing experience

Certifications (Asset):

- Microsoft Azure / Office 365

- Microsoft Systems Management (MSCSE)