It Technical Support Assistant Jobs in Nova Scotia

Demonstrated knowledge and experience using change/problem management software, tools and processes.

Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.

Builds and manages relationships with cross-functional team members and employees

Builds and manages relationships with vendors to ensure service quality.

Minimum of 2 years' experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).

MCP, CCNA, A+ certification are considered assets.

Familiarity with IT service management (ITSM) principles and experience using ticketing systems.

Experience with the Ivanti IT Service Management solution is considered an asset.

Assist with software license management.

Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.

Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.

Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.

Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access

Post-secondary education in a related technical field

2 years' experience in a customer facing technical position

Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory

Excellent and customer focused communication skills while building a professional relationship with end users

A continuous learner: acquiring new skills and software applications is second nature