Technical Manager - It

Position Summary: Under the supervision of Director of Infrastructure & IT Operations, the Technical Manager – IT will work with internal IT, Business and Vendors to promote secure practices and improve infrastructure resiliency. This position plays a dynamic and important role in driving on-prem and cloud infrastructure and will manage all Infrastructure technology related domains, resources and workflows related to servers; physical, as well as, virtual, on-prem and cloud in a Hands-on manner.

This role will also be responsible for technical and supervisory guidance related to all core technology needs corporately.

Major Duties & Responsibilities:

• Technical Manager – IT is responsible for operational/Incident management of Windows and non-Windows platforms such as network, Windows Server 2012, 2016, 2019, Windows 10/11, as well as VMware and cloud (Azure/AWS)
• This position has responsibility to develop, manage and promote relationships, and operational interaction with various vendors including cutting-edge technology research selection, price negotiations and renewals
• Work under the guidance of Director, Infrastructure & IT Operations to prepare reports, dashboards, presentations, proposals, and manage delegated responsibilities
• This role has team leadership (coaching and mentoring) responsibility for the efficient day-to-day resource management of the technical resources and services delivered by the Infrastructure Team.
• Be able to create and update systems uptime reports, dashboards etc., and create, maintain high quality documentation using industry best practices
• Ensure all infrastructure systems maintenance/service contract renewals are recorded and are up-to-date, and end of support/life hardware is upgraded in a timely fashion
• Make recommendations to improve process efficiency and effectiveness; uphold architectural design standards and configurations to ensure consistency, maintainability, and flexibility with respect to overall system, technical and product roadmaps
• Responsible for timely and appropriate resolution of and IT tickets, system enhancements, system patching & vulnerability management, and change requests
• With security in mind, proactively ensure the highest levels of systems and infrastructure confidentiality, integrity, and availability
• Act as a technical and hands-on backup for primary SMEs in the Infrastructure, operations, and Cloud Administration Team
• Set an example for team members of commitment, systems, cloud, data centre and security knowledge, work ethics and habits, as well as personal character
• Collaborate with multiple cross-functional teams to better protect and serve our clients
• Configure, manage & monitor IT systems (AWS/Azure, VMware, Storage) and equipment in a hands-on capacity
• Other responsibilities include contributing to Annual Budget, IT Standards and process documentation, project planning activities, assigning, scheduling, and directing work based on the skillset, appraising performance, addressing complaints, resolving problems, and identifying and building process improvements

Degrees, Diplomas & Certifications:

• You have industry recognized certifications such as Windows, VMWare, Azure and AWS, and Cyber Security etc. – Certifications are nice to have but not mandatory
• Bachelor’s degree in computer science, Engineering, Mathematics, or a related discipline. Alternatively, a college diploma with advanced industry experience

Hands On Technical Skills:

• 10+ Years of progressive growth and career experience managing/mentoring a team of 4-6 direct reports; working within a Microsoft Windows environment, patch & vulnerability management, providing support to business-critical infrastructure, applications, and operating systems as a Manager or Team Lead preferably in a financial institution or service provider
• Experience with VMWare 6 & 7.0
• Strong documentation experience
• Experience with Microsoft Azure
• Previous or current experience with coding, IaaC/Automation, PowerShell, YAML, and Python scripting
• Experience with AWS Well-Architected Framework and Best Practices; DR/Replication, Backup solutions, and best practices
• Experience with various SAN, backup, networking and data replication products such as Dell EMC, Veeam Backup, Zerto and Microservices infrastructure architecture

Qualification and Experience Required to Perform the Job:

• You have strong organizational skills and can prioritize and multi-task multiple demands.
• Ability to independently lead large/cross-functional projects, manage and mobilize a team of individuals with varying experience and skills levels
• Experience of creating training material and process documentation
• You are a self-starter, take initiative and are proactive, solving problems independently with minimal or no supervision
• You have strong communication skills and can present technical topics to non-technical audiences
• Working knowledge of Agile and Waterfall Project Management methodologies, practices, and deliverables
• Excellent leadership, coaching and mentoring skills
• Experience of building and supporting cloud (AWS/Azure) based and On-prem infrastructure/technology solutions
• You are out of the box thinker, creative and innovative, able to be flexible with our fast-growing business

What Haventree Bank Offers Employees:

• Health and dental benefits with your choice of health and/or wellness spending account
• A culture focused on valued employee feedback; individual learning, development and growth
• Vacation and personal leave days
• Offering hybrid-work environments for specific roles
• Market competitive salaries, annual performance bonuses, and Group RRSP

While we thank everyone for their interest in Haventree Bank, please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation, we will work with you to meet your needs.