Senior Technical Writer Jobs

Position: Technical Writer - Senior

Location: Toronto, Ontario (Hybrid)

Duration: Contract

Must haves

Note: Please upload the Portfolio (technical writing portfolio- current/past experience) while submitting the application.

• Experience with medium-to-large sized product development / service design projects
• Ability to produce content concepts and prototyping through a variety of methods - from paper sketches to clickable prototypes
• Experience designing content to meet user needs and make complex, technical language and process simple to understand
• Experience with Figma user interface design software
• Ability to contribute to content strategies and policies, including creating content patterns or standards.
• 3-5+years as Technical writer

Experience and Skill Set Requirements

User-centered Content Design

• Ability to write in plain, clear language that conveys understandable and accessible information
• Consistently and effectively apply content standards and style guidelines to your work
• Ability to contribute to content strategies and policies, including creating content patterns or standards.
• Ability to produce content concepts and prototyping through a variety of methods - from paper sketches to clickable prototypes.
• Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers
• Ability to use data, research, and evidence to review and evaluate content and iteratively improve content design
• Ability to UX and Service designers with collaborative research and product design activities, such as user interviews or usability testing.
• Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following “textbook” solutions
• Ability to discern the right information in the right format for what users need
• Robust experience in writing, editing, and publishing digital content
• Understanding of government accessibility requirements and design content with consideration for common assistive technologies, such as screenreaders
• Experience in using content management systems, and content production processes to publish content
• Experience designing content to meet user needs and make complex, technical language and process simple to understand
• Understand content lifecycle management and can advocate for it amongst complex groups of product/service stakeholders.

Communications

• Strong mentoring and coaching abilities; ability to convey content design concepts and methods to team members and stakeholders outside of design professions
• High emotional intelligence skills, with ability to discern between various stakeholders’ interests and find reasonable compromises through consensus building
• Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience, service design, and content design
• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate content design concepts and prototypes in clear and understandable manner

Agile Product Development

• Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
• Experience working in an agile, sprint-based development environment
• Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery
• Adaptable, reflective, and responsive to feedback on both delivered work and delivery process
• Experience collaborating and sharing design tasks with multiple designers on complex product deliveries

Experience

• Experience with Figma user interface design software
• Experience with medium-to-large sized product development / service design projects
• Experience creating content within organizational content standards and style guidelines
• Experience dealing with designing content for services and products that deal with large organizational complexity
• Experience with leading strategy and execution on content design
• Experience designing interfaces with a design system

Thanks,

Yasar Syed | Recruitment Associate

Arthur Grand Technologies Inc

44355 Premier Plaza, Suite 110, Ashburn, VA 20147

T: +1 (571)-255-5527

E: [email protected] | W: arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)