Senior Technical Writer And Trainer

TechnicalWriter/Training Specialist

• Working with internal teams on product and documentation requirements
• Writingeasy-to-understand user interface text, online help and developer guides
• Producing high-quality documentation that is appropriate for its intended audience

Essential Responsibilities/Duties:

• Assist in review of confluence pages, streamline existing pages
• Complete analysis of gaps amongst confluence pages
• Reduce duplications of data amongst pages
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Assist in review of Snowflake folder structure and data content
• Remove stale information no longer required
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Update all pages to current state, example : ensure all Avekas references are removed
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Update existing data to current standards

Develop Snowflake services page

• Host KT session when required to provide training
• Review servicenow, jira tickets and merge request for completeness and develop training material when required to help improve distribution of information amongst teams
• Survey L2, L3 teams to determine additional training requirements
• Include links to training documentation
• Review/Develop service now templates
• Create and maintain the information architecture
• Create new training documentation to assist team members
• Describes available services

Required Skills/Abilities:

• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Ability to present complex data in clear, concise text.
• Excellent organizational skills and attention to detail.
• Ability to edit and proofread work of colleagues.
• Excellentwritingand grammatical skills.
• Ability to meet deadlines and to work independently.

Education and Experience

1. Bachelor’s degree in English, TechnicalWriting, or related field required.
2. Three years of related experience required.