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Associate Technical Writer Jobs
Company | Lightspeed Commerce |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-28 |
Posted at | 10 months ago |
Hi there! Thanks for stopping by 👋
- Assisting the team with other tasks and supporting larger initiatives
- Writing, editing, uploading, and publishing clear, concise, customer-focused content on a deadline
- Flagging content inconsistencies in day-to-day copy reviews, delivering and receiving constructive feedback
- Working closely with our Localization Project Coordinator to translate content into supported languages
- Researching projects and working closely with Product Managers and other stakeholders to learn about updates to the product offering
- Developing product knowledge and working with the team to create and update engaging customer-centric, educational content about our products
- You focus on delivering the best customer experience in everything you do
- You are comfortable learning new tools and technologies
- You are resourceful and think creatively to continuously improve and innovate
- You enjoy collaborating and developing lasting partnerships with teams and stakeholders
- You are detail-oriented and open to giving and receiving constructive feedback
- You are organized and can manage shifting deadlines in a fast-paced tech environment
- You can learn complex concepts quickly and explain them simply
- Ability to work autonomously on multiple projects and manage priorities
- Excellent research and exploration skills
- Exceptional English language writing and editing skills
- Experience working with voice and tone, style guides
- Understanding of hospitality services industries and technologies
- Fluency or working knowledge of other languages
- Experience with knowledge/content management tools (Zendesk Guide, WordPress, Salesforce Knowledge)
- Experience with data tools (Zendesk Explore, Google Analytics)
- Experience with localization tools (Transifex, LocalizeJS, OneSky)
- Experience writing for video
- Ability to do your job in a truly flexible environment;
- Work in a team big enough for growth but lean enough to make a real impact.
- Genuine career opportunities in a company that’s creating new jobs every day;
- Health and wellness benefit
- Flexible working policy and unlimited paid time off (yes, you read that right)
- Lightspeed share scheme (we are all owners)
- Volunteer day to be able to give back to society!
- Mental health online platform and counselling & coaching services
- LinkedIn Learning license (learning is always ongoing)
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