Technical Writer Jobs

Reporting directly to the Director, Enterprise Architecture this position will analyze, understand, synthesize and document the operation and maintenance/operating procedures of 407 ETR technology systems for diverse audiences.
Using Technology the Technical Writer will keep the 407ETR documentation current, useful and accessible by all who need it. Manage and help modernize the various in-house digital document management systems used to publish and archive 407 ETR technical documentation.
Position Responsibilities:

• Vet documentation provided from vendors to ensure it’s accurate and meets the organizations needs
• Moderate or curate and file articles and/or documents created in Wiki-style collaborative information management systems
• Write, adapt, translate and update preventive maintenance and problem-resolution procedures for operations group.
• Analyze existing and future technology systems.
• Help continually improve departmental procedures and work flows
• Help create technical publications (articles) or presentations for use internally and externally.
• Write, adapt, translate and update training material for a variety of audiences surrounding our new systems and platforms.
• Understand how they work and distill that information into clear, concise text and visuals depictions and diagrams.
• Design templates to standardize documentation.
• Copy-edit, adapt, render in plain language and translate existing documentation or documentation created by others.
• Apply the appropriate retention schedule for each type of document. Ensure that outdated documents are updated, deleted and/or archived as required
• Working with Technology & Infrastructure technical staff (architects, engineers, maintenance technicians, system designers, etc.) and External vendors:
• Organize and file documentation in information management systems used by the 407 ETR organization
• Keep abreast of technological trends and developments in the industry.
• Create workflow and logical dataflow diagrams.

Interpersonal And Communication Skills:

• Be able to explain technical terminology and make complex systems understandable to non-experts.
• Possess an outstanding ability to document existing and future systems, as well as those in the process of being implemented.
• Communicate clearly, both verbally and in writing, with people from a wide range of business areas within the organization as well as with clients and vendors.
• Demonstrate advanced active listening skills.
• Given the growing variety and complexity of the systems being documented, you must be highly resourceful in the methods you use to document and make them understandable to a wide range of users.
• Be intellectually curious and interested in understanding and documenting the workings of systems, equipment and technology.

Qualifications:

• Knowledge of one or more programming languages (e.g., JavaScript, Python, React)
• Knowledge of any digital document management system
• Knowledge of IT and telecommunications systems
• Assets:
• Knowledge of office technology: Office 365, and Sharepoint Online
• Knowledge of one or more of HTML, CSS, JSON, XML or YAML
• Knowledge of Lucidchart and AutoCAD design software
• Knowledge of design tools: Visio and PDF creator
• Knowledge of photo/video creation/editing tools: Adobe Creative Cloud Suite (Illustrator, Photoshop, Premiere Pro, etc.)
• Knowledge of Remedy and/or Confluence or similar tools
• Community college diploma and five years’ experience in a relevant field (electrical engineering techniques, telecommunications, graphic design, computer science, communications, etc.) or Bachelor’s degree in a relevant field (engineering, computer science, business writing, communications, etc.)

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Accommodations for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.