Senior It Infrastructure Technical Writer Jobs

Knowledge of any of the following: Mobile Device Management solutions, Microsoft Endpoint Manager, or Active Directory (AD)

At least 5+ years of technical or business writing experience

Problem solving skills, ability to find the root cause of issues and troubleshoot them yourself

Experience with Markdown, Hugo, and GitHub

Experience documenting and testing REST APIs; ability to understand scripting (JavaScript, Curl, PHP, Python) code and JSON format

Experience with HTML and CSS: troubleshooting issues, updating design and layout

Highly efficient planning, organizing and time management skills

University degree/certification in Information Technology or related discipline

3+ years of work experience in the field of information technology

Strong attention to detail and analytical skills

Solid problem-solving skills with the ability to find innovative alternatives and/or opportunities

Relevant certifications (e.g., Microsoft, Cisco, CompTIA+) and strong motivation to stay current are required

5+ years of experience as a Technical Writer, Creator, Communications, or Issues Management or similar role

Knowledge of Organizational Change Management principles and practices to contribute to material content for the program is also desired

The candidate should demonstrate excellent verbal and written communication skills, interpersonal and negotiation skills, facilitation skills, and stakeholder management skills

They must demonstrate experience creating content in an engineering, IT, or technical environment

Other desktop publishing software experience would be beneficial

Senior Technical Writer – Mandatory Skills

Possess strong organizational and project management skills.

Manage projects, priorities and deadlines, build and maintain ongoing relationships with internal teams.

A degree or equivalent post-secondary education with a focus in translation strongly preferred.

5+ years experiences in translation required, preferably in the telecommunications industry.

Supporting all channels and providing quality, accurate and timely translations (from English to French).

Provide channels with language and terminology solutions, resolving any linguistic challenges.

Experience in using content management systems, and content production processes to publish content

Experience and Skill Set Requirements

Understand content lifecycle management and can advocate for it amongst complex groups of product/service stakeholders.

Experience designing content to meet user needs and make complex, technical language and process simple to understand

Experience with medium-to-large sized product development / service design projects

Experience with Figma user interface design software

Knowledge of security and data management best practices.

Strong time & project management skills with the ability to meet deadlines and perform under pressure.

Familiarity with project management methodologies.

Strong leadership skills, including the ability to manage teams and collaborate with other departments.

Analyze business requirements and recommend appropriate technology solutions.

Manage the development, testing, and deployment of new systems.

Experience in data analysis, database management, health plan claims disbursement, and managed care

Strong communication, critical thinking, and time management skills

Bachelor's Level Degree in Business Administration/Management or Health Information Technology

Comprehensive health care and retirement benefits

Position: Remote Senior Pharmacy Performance Specialist

Act as a liaison between Finance, Analytics, IT and Pharmacy

Implement robust alerting framework & update management for cloud components

Help plan & drive adoption of Infrastructure-as-code approach to cloud management

Provide technical guidance, advice, and assistance to other members of the team as required, including managed service partners

Work with project & development teams to assess technology and hosting requirements for mission critical systems

Utilize technical knowledge to drive the delivery of scalable & secure infrastructure resources

Ability to work independently, lead projects, and negotiate business requirements against technical constraints

Experience with content management systems, source control systems, Jira, and Confluence

BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

Manage internal wiki pages, including regular reviews of content.

Knowledge of cloud security and engineering operations

Familiarity with compliance certifications like SOC 2, HIPPA, and FedRAMP

Experience with Lucid Chart, video software such as Camtasia, or e-learning software such as Articulate Rise

Knowledge of software product development and cloud computing services, with a specific focus on Documentation Operations and content management

Proficient in using productivity tools from Microsoft and content management tools from Adobe

Proficient at DITA, structured authoring, and component content management systems

Master’s or bachelor's degree in English, Computer Science, Engineering or equivalent experience

5-10 years of experience in technical writing and documentation development

Experience in working with products and solutions in industrial software

Ability to independently lead large/cross-functional projects, manage and mobilize a team of individuals with varying experience and skills levels

Working knowledge of Agile and Waterfall Project Management methodologies, practices, and deliverables

Responsible for timely and appropriate resolution of and IT tickets, system enhancements, system patching & vulnerability management, and change requests

Work under the guidance of Director, Infrastructure & IT Operations to prepare reports, dashboards, presentations, proposals, and manage delegated responsibilities

Qualification and Experience Required to Perform the Job:

Configure, manage & monitor IT systems (AWS/Azure, VMware, Storage) and equipment in a hands-on capacity