Senior It Infrastructure Support Analyst

About Enercare:

Enercare is one of North America's leading home and commercial services and energy solutions companies. As a proudly Canadian-owned organization, we are committed to providing the best services, solutions, and advice to make our customers' homes as comfortable as possible. Our focus is on putting people first through listening to our customers, continuous improvement, and creating a destination for career development.

We offer comprehensive benefits, a DC Pension Plan, and a savings match plan. If you are passionate about joining an organization committed to delivering 5-Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!

Summary:

This position will be primarily responsible for designing, planning, installing, and configuring highly available server infrastructure for deploying instances, applying operating system updates, managing configuration changes, and system tuning. The candidate will have experience with both application and infrastructure components required to maintain a hybrid on-prem and cloud infrastructure, and a proven track record of keeping security top of mind.

Enercare is embarking on a period of unprecedented technological transformation. In addition to operational tasks, the successful candidate will participate in assessing existing platforms, designing future state, and building transition plans to migrate both applications and infrastructure to highly resilient cloud environments.

Responsibilities:

Operations:

• Provide ad-hoc reporting and perform system administration & support tasks as required
• Provide 2nd and 3rd level support, including end-to-end resolution and root cause analysis, in collaboration with other functional groups, business units, and vendors
• Conduct hardware and software audits to ensure compliance with established standards, policies, and configuration guidelines for enterprise systems
• Collaborate with Application teams to manage and maintain monitoring of key systems to ensure SLA requirements are met and offer proactive problem resolution
• Provide technical guidance, advice, and assistance to other members of the team as required, including managed service partners
• Understand how Infrastructure systems and applications relate to business needs and applications
• Install, configure, and maintain data centre hardware and software at two sites, including an on-call rotation
• Design & implement automations to increase administrative & operational efficiency

Future State:

• Participate in a multi-disciplinary team to build out our cloud infrastructure footprint
• Implement cloud backup methodologies that support the DR policies and procedures of the IT Infrastructure environment
• Work with project & development teams to assess technology and hosting requirements for mission critical systems
• Assist in planning upgrades for systems approaching end of life
• Help plan & drive adoption of Infrastructure-as-code approach to cloud management
• Perform research and analysis in infrastructure technologies to identify, propose and implement cost effective and practical technology solutions
• Implement robust alerting framework & update management for cloud components
• Utilize technical knowledge to drive the delivery of scalable & secure infrastructure resources
• Develop and maintain technical documentation, diagrams, and processes for all implementations & changes

Qualifications:

• VMware ESX
• Hardware experience with Nutanix is desirable
• Cloud Hosting Platforms including Azure, AWS
• BI Administration: Strong grasp of Microsoft licensing
• Strong grasp of computer & enterprise security
• Storage Management – IBM
• ManageEngine AD360
• Knowledge in DevOps as a Service methodology, including Infrastructure-as-code best practices
• University Degree/ College Diploma or equivalent in Computer Science.
• Proficient in PowerShell, ARM/Bicep
• Commvault & Metallic Backup
• 5+ years working with both Cloud and On-Prem Infrastructure platforms
• Proven strong analytical and troubleshooting skills
• Excellent written and oral communication skills with both technical and non-technical stakeholders
• High-performance team player with an open mind and attitude to explore new technologies, improve efficiency, and embrace change
• Microsoft 365, Power BI
• Ability to work independently, lead projects, and negotiate business requirements against technical constraints
• Nutanix Hyperconverged Infrastructure, including Frame
• Delinea (formerly Thycotic) Secret Server
• Experience with Microsoft Graph API; Azure Automation; Logic Apps/Power Automate; Power
• Active Directory

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.