Senior Infrastructure Analyst - Hybrid

Senior Infrastructure Analyst

Division: IT
Job location: Ontario (GTA preferred)
Hours: 40 hours per week, Monday - Friday
Employment type: full-time permanent employment in a hybrid work environment
Travel into local facilities, including but not limited to Toronto, Bradford, Brampton, Markham, or Jarvis, will be required on a weekly basis and the location / frequency is subject to change depending on business needs. Travel across Canada may be required at times
A little about us
Hi, we’re Aurora Cannabis, and we’re so excited to meet you!
We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.

Job summary
We’re pushing forward with our mission to open the world to cannabis and are looking for more talented IT professionals to join the journey and support our upcoming initiatives! We have a variety of new and exciting career opportunities in IT dedicated to enhancing the success of our global markets and to learn more, checkout the position below or visit our Careers Page - #GrowwithAurora

Are you a dynamic IT professional looking for an exciting new opportunity? Are you passionate about building processes and thinking outside the box to deliver results? Does the idea of working with a group of cannabis enthusiasts and champions sound exciting? If so, our A-Team may be the perfect fit for you.
We’re looking for an experienced professional to join our IT division in the role of Senior Infrastructure Analyst. Reporting to the Manager, IT Operations, you will collaborate with our team to design and deploy a robust infrastructure framework for new and existing technology. More specifically, you will support Aurora with launching a new enterprise class technology set, based primarily on the Microsoft technology stack, and other SaaS based apps by designing and maintaining the back-end infrastructure.
You will enjoy a hybrid work environment with the opportunity to travel into our amazing facilities, spending most of your time at the Brampton facility, and enable Aurora with the tools and support needed to elevate IT operations. Sound exciting? Here is a little more…
As the Senior Infrastructure Analyst you will…

• Analyze and resolve a wide variety of technical issues from desktops, infrastructure, to large business systems
• Create and maintain detailed documentation for various IT systems, networks, procedures, policies, and standards
• Monitor and report on network and system performance and bandwidth requirements and provide proactive solutions for improvements and problems
• Follow the documented IT operational processes including but is not limited to the employee journey, technical change management, request management, incident, and problem management
• Act as a senior technical resource and escalation point for front-line IT support resources
• Manage, coordinate, and communicate status for incidents and problems from inception to resolution, including root cause analysis
• Assist in the management and maintenance of our corporate backup and replication infrastructure, global cloud (AWS / Azure) infrastructure, global network and VOIP phone system
• Participate in the annual audit to meet compliance and regulatory requirements
• Contribute towards the development of fiscal year operating and capital budgets
• Support the development and optimization of IT infrastructure and internal processes in local and remote environments with Project Management Teams

You're the ideal candidate if you have...

• Post-secondary education in a related field such as a Degree in Computer Science
• 3 years of experience working with Microsoft Azure and AWS, a variety of storage systems and projects in large enterprises
• 7 - 10 years of progressive IT experience working as an infrastructure resource in large enterprise and complex environments with many distributed sites (we would also welcome an equivalent combination of education, training, and experience)
• 5 years of experience working with Microsoft Windows servers and administering Microsoft Active Directory in large enterprises

Bonus points if you have…

• Ability to speak both English and French fluently
• Experience with PowerShell Scripting, SOX/CSOX, GDPR, HIPPA, and PCI-DSS
• Prior work experience in a CPG, Pharma or Cannabis environment

You will be setup for success if you are…

• A strong communicator who can convey complex technical terms in simple formats for diverse audiences
• A dynamic IT professional with a strong background in various technical areas including but not limited to: enterprise switch configuration and wireless solutions, certificate and domain management, server virtualization technologies and hyperconverged Infrastructure, IaaS, PaaS, and SaaS, SD-WAN devices, and architecture and ITSM tools such as ServiceNow
• A natural relationship builder who can leverage soft skills to develop long-term partnerships and achieve objectives
• A positive team player who thrives in a collaborative environment where they can have fun while being the best
• An early adaptor who constantly thinks five steps ahead and is always looking at opportunities to improve processes and drive positive change

Why you’ll love working at Aurora
Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work! From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here’s how we do it…

• Benefits: we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dentalcare premiums, life insurance and LTD policies and a medical cannabis coverage program, designed exclusively for our A-Team, that will provide you with $3,000 of coverage each year (because we truly believe cannabis is the best medicine).
• Life-long learning: we’re lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career! You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.
• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, vacation time, meeting-free-Friday-afternoons and more!
• Perks: we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, modern technology and snacks and beverages at all our office locations.
• Total rewards: we will motivate you to go above and beyond with a competitive salary, stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations.

• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.

Next steps
Think you have what it takes to join our team? So do we! Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and we will contact you if we see a fit via email.

Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity. Not the role for you? Share this posting with your network while subscribing to our Talent Community (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!) .
Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.
Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!
Health and safety
Our mission at Aurora has always been to improve the health and wellness of our core community. We strive to create a safe, healthy, and inclusive environment for our team and strongly believe introducing a mandatory COVID-19 vaccination policy will help us achieve this.
As of February 2022, Aurora has introduced a mandatory COVID-19 vaccination policy for all employees and as a condition of employment, all candidates must provide proof of vaccination against COVID-19 or receive an approved medical or human rights accommodation prior to commencing employment with Aurora. If proof of vaccination is not provided or a request for accommodation is not approved, the offer of employment will be rescinded.
If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process.