Infrastructure Analyst Jobs

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

The Role

As a Dealership Infrastructure Analyst, you will research and implement new customer facing technologies at our dealerships clients, while providing excellent support to both our internal and external customers. This role provides the opportunity to work individually and within the team in a fast-paced environment and to travel occasionally within Canada and the US.

This position will be based in our Milton, Ontario office and is not a remote work opportunity.

Duties And Responsibilities

• Manage daily backups using Veeam/Windows
• Monitor & respond to escalation tickets from other PBS teams in a timely manner
• Provide after-hours support for infrastructure related emergencies as well as occasional after-hours maintenance
• Managing Azure HCI deployments
• Responsible for keeping track of assets and DIT deployed servers and networking equipment in the Milton office datacenter
• Managing any cloud deployments that will be required for DIT
• Maintain internal documentation on hardware, software, and custom tools
• Act as a top-tier technical resource for customer facing technical issues
• Train other Analysts on new technologies, processes, and procedures to establish best practices
• Other duties as assigned
• Perform network monitoring and troubleshooting to isolate and diagnose common network problems
• Review current technical processes and procedures, seeking ways to improve them by means of automation or other tools
• Manage Windows Update deployments and patching using patching software
• Research new technologies and seek ways to implement them into customer environments
• Manage medium to large scale projects and implementations according to budgets and schedules
• Perform in-depth troubleshooting of server & network issues
• Provide guidance and mentoring for less experienced members of the team
• Work closely with other DIT analysts and PBS teams to resolve customer facing issues
• Managing Azure DR plan for DIT
• Serve as a subject matter expert (SME) in at least one of the following: Windows Servers, Veeam, Networking, SQL Server, or scripting/programming
• Work to meet departmental and personal goals established by management

Qualifications

• Experience creating and managing virtual environments (Hyper-V is preferred)
• Available for occasional work on nights and weekends for infrastructure related emergencies and after-hours maintenance
• Experience managing Microsoft SQL Server
• Experience with scripting languages such as PowerShell considered an asset
• Available to travel occasionally in the US and Canada
• Fluent in English and possess excellent verbal and written communication skills
• Effective time management and organization
• Experience with backup technologies and tools such as Veeam
• Certifications from Microsoft, Dell, CompTIA, and/or Cisco considered an asset
• Extensive hands-on experience with servers, switches, and firewalls
• Available to work hours beginning at 6:00am, 7:00am, 8:00am, or 9:00am
• Extensive knowledge of Windows Server platforms such as 2012 R2, 2016 or 2019
• Previous experience in the automotive industry or dealership environment considered an asset
• Experience managing networks, VLANs, VPNs and Firewalls
• Experience with Windows Server roles such as Active Directory, Group Policies, and RDS
• Strong analytical, trouble-shooting, and problem-solving skills
• 2-3 years’ experience in System or Network Administrator role

What We Offer

• Great referral bonus
• An education department dedicated to helping you with professional and personal development
• Free parking
• Internal promotion and growth opportunities
• Staff discounts with GM, Dell, Goodlife and more
• Staff events

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.