Senior Specialist Ii, Network & Infrastructure Engineering

Resilience is ushering in an era of “Biomanufacturing-as-a-Service” that will displace in-house manufacturing and traditional contract manufacturing and development organizations (CDMOs). We see this as a paradigm shift in biomanufacturing akin to the IT industry’s adoption of Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) that rendered obsolete corporate-owned/operated data centers or corporate servers co-located in hosting facilities.

The Senior Specialist II, Network & Infrastructure Engineering, performs production support on Compute, Storage, Backup, WAN, LAN, WLAN, and related data center/infrastructure technologies at the site level. Supporting our Mississauga area, in this role, you will support commercial manufacturing or R&D environments – where security, operational control and velocity are critical.

In addition to supporting BAU (patching, upgrades, break/fix, etc...), you will be responsible for deploying new infrastructure & systems, including networking, remote access, MDFs, and IDFs, and supporting the deployment of new Manufacturing & Lab systems. In this role, you will be responsible for maintaining tight operational control through change management and computer system validation documentation.

Responsibilities

• Carrier Coordination: each site has several carriers, understand the local market, bring N+1 connectivity to a site, and configure failover; regular monitor and test for failover. Familiarity with repeater systems for 4G/5G, and 5G modems where required.
• Core Network: be familiar with core switching and routing for multiple locations, performing configuration or maintenance as needed, including firmware upgrades.
• Support computer system validation (CSV) activities by working with Digital Qualify and CSV organizations. Ensure all SOPs are followed when we are deploying/maintaining digital infrastructure.
• OT & Lab Systems: prepare air-gapped and highly segmented networks for specialized equipment.
• Maintain backup environment, troubleshoot backup failures as required, and provide necessary audits of the backup environment to satisfy global & site SOPs.
• Troubleshooting: address outages and network performance issues as needed; proactively add equipment to central monitoring and address repeat issues.
• LAN / WLAN: own the LAN and WLAN configuration for sites, including the segmentation and VLANs required in a plant (GMP facility) or R&D lab and guest wireless access.
• Setup and manage local compute and storage gear, provision & manage VMs, and ensure systems are appropriately tracked and managed in CMDB.
• MDF / IDF Preparation & Maintenance: prepare the physical MDF and IDF(s) for readiness by coordinating with cable vendors to deploy structured cabling, coordinating with Facilities to ensure appropriate power & cooling; installing and configure out-of-band equipment & ToR switching.
• Provide, as required, appropriate connectivity between the local site infrastructure and cloud-based infrastructure (AWS, Azure, GCP).
• Change Control: Manage infrastructure changes through Change Control process. Ensure CMDB and all documentation is updated appropriately.

Minimum Qualifications

Technical Knowledge / Experience

• Experience managing hybrid-cloud environments
• Excellent knowledge of network security constructs – authentication, firewalls, segmentation, and VLANs.
• Certification and training from at least two major network equipment providers: HP/Aruba, Cisco/Meraki, Fortigate, Palo Alto.
• Experience configuring and using network monitoring tools
• Experience supporting production networks from WAN to LAN.
• Experience in regulated manufacturing and OT systems / IoT systems.

Preferred Qualifications

• Computer Science or Engineering degree (BSCS, BSEE)

• Microsoft
• HPE Servers
• SAN storage (Pure, HPE, Dell)
• VMware
• Certifications in:
• Backup systems (Veeam, Rubrik)
• Advanced Cisco certifications

Behavioral

Demonstrated ability to apply the following behavioral competencies on the job:

Teamwork: Working effectively and productively with others

Interpersonal Skills: Effectively communicating, building rapport, and relating well to all personality types.

Organization and Planning: Utilizing logical, systematic, and orderly procedures to meet objectives.

Written Communication: Writing clearly, succinctly and in a manner understood by the target audience.

Flexibility: Agility in adapting to change

Problem Solving: Anticipating, analyzing, diagnosing, and resolving problems.

Goal Orientation: Energetically focusing efforts on meeting a goal, mission, or objective.

Decision Making: Utilizing effective processes to make timely decisions.

This job profile provides an overview of the minimum requirements of the job and does not include all the duties inherent, included or associated with the job or with the performance of the job. The Company reserves the right to make changes to the job profile as it sees fit to meet the needs of the organization.

Resilience offers employees a robust total rewards program including equity, an annual cash bonus program, a RRSP/DPSP with a generous company match, a very competitive healthcare, dentalcare, vision care, life, LTD, and AD&D benefits package, fertility healthcare and family-forming benefits, flexible time off, paid holidays, pregnancy and parental leave top-up plan, tuition reimbursement, and employee referral program. Our target annualized base pay hiring range for this position is $106,000.00 - $134,500.00. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience and the biomanufacturing revolution? We encourage you to apply and start a conversation with one of our recruiters.