Infrastructure Specialist Jobs

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.
Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.
Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity
Do you hate black boxes? Do you love to automate repetitive tasks? Do you love learning new technologies? Are you a coder who likes networking and servers who likes to code?
The successful candidate will be a critical member of Service Delivery Environment / Rogers High Speed Internet team charged with operations and support of a DNS, DHCP and traffic traversing through Service Delivery IP Network. This position entails the care and feeding of a robust environment, in addition to interfacing directly with NOC, Engineering and Vendors to understand potential issues and provide remediation. The successful candidate will interact with product management and product development to understand operational requirements, implement new software components and product upgrades, and stay abreast of system performance and ultimately the customer experience.
What You Will Be Doing

• You believe in spreading (and acquiring) knowledge through collaboration
• Ensure effective change management discipline is used
• Work effectively as a team, supporting other members of the team in achieving
• Be available for On-Call duties
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Take ownership and strive to do work you're proud of
• Write automation code for troubleshooting and monitoring infrastructure at scale
• Support/Monitor Service Delivery Environgment (SDE) / Rogers HIgh Speed Internet (RHSI) in a 7/24 environment
• Run high availability services in a production environment

What You Will Bring

• Ability to prioritize and multitask
• Advanced knowledge of network and Internet Protocols (i.e. DNS, RADIUS, SMTP, POP3, IMAP, HTTP, HTTPS, NNTP, NTP, NFS, SNMP, LDAP, BGP, OSPF etc.), analysis, deep packet inspections
• Willingness to learn new technologies and maintain industry knowledge
• Experience or certification with Cloud Computing platforms like Amazon Web Services (AWS)
• Ability to document all MOPs and processes
• Competency in listed scripting language (PowerShell, Python, C++, etc.)
• Bachelors in Engineering or similar discipline
• Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
• CCNP (Cisco Certified Network Professional)
• Ability to write SQL queries
• RHCE (Red Hat Certified Engineer)
• Experience understanding network security authentication and authorization as it relates to network flows and the delivery of applications and services
• CISSP (Nice to have)
• CEH (Nice to have)

Schedule Full time
Shift On Call
Length of Contract Not Applicable (Regular Position)
Work Location 8200 Dixie Road (101), Brampton, ON
Travel Requirements Up to 10%
Posting Category/Function Technology & Information Technology
Requisition ID 288747
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes Digital & Technology