Infrastructure Cloud Engineer Jobs

Position Role/Tile: Infrastructure Cloud Engineer
Duration: 6 Months
Location: Brampton, ON
Is this an onsite role? 100% Onsite 5 days a week
Responsibilities
The Opportunity:

• We have a newly created position for a WorkspaceONE Engineer to join our team. This role is part of the Cloud Manage Services (CMS) Team, best-in-class service to our clients on their modernization journey to the Microsoft cloud and modern workplace solutions.
• This role presents a great opportunity to learn more about the Microsoft ecosystem, work within a global team of managed services technologists and learn from the best!

The Role
Working incidents/service requests in the WorkspaceONE domain, the Engineer will be responsible for day-to-day client interaction and remotely able to assist the greater shared service team.
Key Responsibilities Include

• Identify and contribute to technical Continual Service Improvement (CSI) initiatives
• Act as a technical advisor to the client
• Provide inputs to CSM on risk and issue management for the client environment
• Assist the problem management process for all assigned clients
• Provide weekly technical data for service delivery reports
• Responsible for driving technical innovation, and collaborating with CSMs to deliver advisory service
• Be available for any on-call client critical issues
• Assist the CSM (Customer Success Manager)and Problem Management team in the root cause analysis process and technical corrective actions
• Support operations for Change management and validation post implementation

You Are

• Organized with great prioritization and time management skills
• Excited by the impact technology can have
• Motivated, results-focused and committed to excellence
• Passionate about impeccable service delivery and have a proactive and collaborative approach to clients/customers
• A good communicator, with the ability to discuss technical topics with tech and nontech audiences
• ITIL experience is beneficial
• Technically well-versed in supporting users in WorkspaceONE
• Capable of thriving in a structured and process-orientated environment, but you enjoy change and can adapt.

Technical Requirements

• WorkspaceONE knowledge
• Deploy Security patch upgrades
• Compliance policy requests
• Manage intakes
• Console/Admin Experience
• Create, manage, and activate relay servers
• Deploy OS upgrades
• New application setup and deployment
• WiFi profile creation and deployment
• Application upgrades
• Manage new device enrollment, configuration