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Senior It Build Analyst (Network Support, Aruba And Cisco) [Td Bank]
Company | CareerBeacon |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-09-04 |
Posted at | 8 months ago |
Hours37.5Workplace ModelHybridPay Details
- Specialized Services functions that provision contact center infrastructure and network-related infrastructure work for Real Estate and/or Branch environments, hardware assets etc.
- Application and implementation of platform design patterns and standards for infrastructure components across various platform domains;
- Delivery Management functions within the build mandate to co-ordinate and drive deployment- related activities;
- Structured focus on project delivery to implement deliverables for their respective and specialized areas of infrastructure build; and
- Use metrics to monitor environment performance, pinpoint ways to boost performance and resource utilization.
- Develop business cases, RFI/RFP and service level agreements.
- Promptly communicate, escalate and resolve issues.
- Know and follow both disaster and business recovery plan standards, policies and procedures.
- Be aware of and follow necessary processes/standards, business technology architecture, risk and production capacity guidelines.
- Create "off-the-shelf" and in-house applications and supported assets procurement.
- Give specialized support (like research, installation, configuration, provisioning, systems support) and meets or exceeds established standards/service levels, while minimizing operational risk.
- Design, review, integrate application requirements (functional, security, integration, performance, quality, operations etc.).
- Embrace teamwork to resolve critical service issues.
- Conduct research, build solutions, maintain documentation.
- Monitor system life cycles, ask yourself if specifications and functionality support our objectives and architecture decisions, redevelop when necessary.
- Help evolve the base infrastructure and operational environment, deploy new technologies.
- Identify and address application and data, cross-capability and cross-release issues.
- Ensure effective change management.
- Deliver application, hardware, software and operations support.
- Execute test plans, monitor, report results, resolve issues.
- Set up, maintain, monitor applications and systems.
- Introduce ways to enhance revenue, customer experience and reduce costs.
- Gain knowledge of TD services, applications, infrastructure, analytical tools and techniques, industry trends.
- Promptly schedule packaging, release new applications. implement with parallel work streams to reduce time spent.
- Maintain secure computing facilities and technical infrastructure and architecture.
- Build/deploy base infrastructure components (e.g. servers, operating systems, middleware) for all environments.
- Maintain base infrastructure components, work with third-parties to report problems, and receive fixes.
- Provide quality service and solutions to clients.
- Make effective use of cost management processes.
- Will be working with various PM's and projects to ensure that the new technologies are operational ready for Day 2 support and have the knowledge needed to ensure it meets the TD Network Tools Team standard for support.
- Undergraduate Degree or Technical Certificate.
- Commitment to staying abreast of industry and business trends.
- 5-7 years relevant experience.
- This is a hybrid work model so 2 days a week in the office however their primary work is building out technologies and working on change record to deploy them as opposed to the BAU OPS activity of a Sr IT OPS analyst.
- The primary role is to onboard new technologies into the Network tools space and build new technologies to transition to Day 2 OPS support.
- Must have experience in Network Support, Aruba and Cisco technologies.
- Strength in researching industry standards, best practices, new innovations in technology and making informed recommendations.
- What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
- This role involves working a support role for after/hours requiring to be on call on a rotational basis.
- Learn voraciously, stretch your thinking,
- Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
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