Level 1 Or 2 It Technician

Level 1 or 2 IT Technician

Company: Our client, a reputable Managed IT company based in Whitby, is seeking talented and dynamic individuals to join their team as Level 1 and Level 2 IT Support Technicians. As a key member of their team, you will play a vital role in providing exceptional support to clients. This is an excellent opportunity to enhance your IT support skills and be part of a team at the forefront of technological advancements.

Location: Whitby (Hybrid work - on-site 1-3 days a week with the ability to drive to customer sites when needed). Must have a valid driver's license.

Offered Salary:

• Level 1: $50,000 - $55,000 per year
• Level 2: $60,000 - $65,000 per year

Key Responsibilities:

• Document client infrastructure.
• Provide Level 1 or Level 2 IT support to clients via phone, email, and onsite visits.
• Configure and support end-user devices; printers, desktops, and laptops.
• Identify improvements for client infrastructure and security
• Troubleshoot and resolve hardware and software issues for end-users.
• Manage user accounts in Azure/M365 and on-prem Windows Server.
• Install and maintain Windows servers and network devices.
• Assist with Active Directory and Microsoft 365 support.
• Triage and organize tickets for dispatch.
• Create process documents and checklist from client assets and users.
• Install and maintain Network devices; routers/firewalls, switches, and access points.
• Deploy and maintain MSP focused ITSM tools.
• Implement backup and disaster recovery strategies to minimize downtime and data loss.

Qualifications:

• Technical certifications (such as Azure Administrator Associate, A+, Network+, Microsoft Certified Professional) would be an asset.
• Experience supporting on-prem Active Directory and Azure AD/M365.
• 1-2 years of experience in the IT Managed Services support industry.
• Must have a valid driver's license and access to a vehicle to perform occasional onsite visits to clients.
• Strong understanding of cloud computing principles and technologies.
• Strong network infrastructure understanding; firewalls/VLAN/VPN.
• Experience with Azure VDI (Virtual Desktop Infrastructure), networking, and security is an asset.
• Windows Server experience, including Hyper-V management is an asset
• Effective communication and customer service skills.
• Strong problem solving and troubleshooting skills.