Technical Support Specialist Level 1 Jobs

Strong organizational skills, enabling effective resource management and priority setting.

Conduct hardware research and manage the procurement process for IT department requirements.

Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.

Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.

Education: Minimum of an Associate's degree from a technical school or college.

Experience: At least 5 years of experience on a technical support or help desk team.

Strong organizational skills, enabling effective resource management and priority setting.

Conduct hardware research and manage the procurement process for IT department requirements.

Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.

Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.

Education: Minimum of an Associate's degree from a technical school or college.

Experience: At least 5 years of experience on a technical support or help desk team.

Strong organizational skills, enabling effective resource management and priority setting.

Conduct hardware research and manage the procurement process for IT department requirements.

Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.

Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.

Education: Minimum of an Associate's degree from a technical school or college.

Experience: At least 5 years of experience on a technical support or help desk team.

Must be native or have near-native English spoken and written skills

1+ years of experience in technical support

Excellent communication and problem-solving skills

Competitive salary and benefits package

Provide technical support to B2B customers via email and chat

Troubleshoot and resolve customer issues

Assist with management and enforcement of IT Security polices and standards established by client

Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers

Experience with Microsoft Office / M365 is required. Experience with other Microsoft Office tools and workflow software is preferred

Good analytical and problem-solving skills, capable of sound decision making

Good written / verbal communication skills

Strong organizational skills with attention to detail

Manage help desk software or ticket system

Must possess good communication skills either via phone or email

- Experience working with SAP

- Experience with AS2 communications, preferably Cyclone

- Experience reading translation maps and finding data errors

Take on initial telephone or email inquiries from clients

Minimum 2+ years in Hospitality management or supervision of hotel front desk or back-office environment experience

Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution

1+ Experience in Technical support and strong troubleshooting skills

Facilitate root cause investigations and manage the implementation of corrective and preventative measures

High level of knowledge of Windows operating systems and basic networking concepts

Technical certification is a plus

Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

Medical, dental and vision benefits

Excellent verbal and written communication skills; proficient reading skills required

Prior customer service experience preferred

Generous PTO - be sure to ask about our new unlimited Vacation Policy

· Ability to develop strong and positive relationships with staff, management, and clients.

· Identify and escalate issues requiring urgent attention to a higher level of knowledge,

· Minimum 3 years of experience in a related work environment

· Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.

· Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.

· Strong written and verbal communication skills required to communicate at all levels of the organization.