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Senior It Deskside Support Technician Jobs

Services Technician - Deskside
By Insight At Calgary, Alberta, Canada
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients
Create and maintain documentation for the knowledge base
Troubleshoot problems on computers, peripheralsand refer more complex problems to experienced staff
Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.
2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment
Strong communication, organizational, customer service and problem-solving skills
Deskside Support - Contract
By Compugen Inc At Toronto, Ontario, Canada
Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.
Skills and qualifications, you’ll bring:
Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
A college or University education within Electronics or Computer Science or in progress of obtaining
Deskside Technician - Calgary
By Coreio Inc. At Calgary, Alberta, Canada
Associate degree or technical training or equivalent combination of education and experience
Imaging and preparing hardware for deployment to users working on the premises and for users preparing to work from home.
1 - 2 years of work-related experience
Experience working with laptops and both Windows 10 operating systems.
CompTIA A+ and Windows 10 certification highly preferred.
Excellent customer service and communication skills
Deskside Technician - Vancouver
By Coreio Inc. At Vancouver, British Columbia, Canada
Associate degree or technical training or equivalent combination of education and experience
Imaging and preparing hardware for deployment to users working on the premises and for users preparing to work from home.
1 - 2 years of work-related experience
Experience working with laptops and both Windows 10 operating systems.
CompTIA A+ and Windows 10 certification highly preferred.
Excellent customer service and communication skills
It Support Technician Jobs
By Astrix At Mississauga, Ontario, Canada
Perform additional duties or assignments as directed by management.
A minimum of 5 years’ experience support PC and laptop hardware and software in a corporate environment.
Excellent Technical Knowledge of PC and Mac and desktop hardware, including printers, scanners, and peripheral devices.
Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Actice directory environment.
Hands on hardware troubleshooting experience.
Excellent interpersonal, customer service, and communications skills via email, phone, and face to face required. Fluent in both English and Spanish.
It Support Technician Jobs
By Alexander College At Burnaby, British Columbia, Canada
Minimum 2 years of experience in a technical support capacity.
Strong knowledge of computer hardware, software, applications, and network systems;
Skillful in troubleshooting technology-related problems in a busy working environment;
Experience working with Active Directory, DNS, DHCP, Roaming profile, VLAN, VPN, and Virtualization (vSphere, ESXi6.0/6.5);
Experience maintaining a ticketing and inventory system.
Excellent interpersonal & relationship building skills;
Deskside Technician Jobs
By Coreio Inc. At Mississauga, Ontario, Canada
Associates Degree or technical training or equivalent combination of education and experience
Consistently demonstrate interpersonal and customer service skills
1 - 2 years of work related experience
Experience working with laptops and both Windows 10 operating systems
CompTIA A+ and Windows 10 certification highly preferred
Excellent customer service and communication skills
Regional It Support Technician - Bilingual
By goeasy Ltd. At Mississauga, Ontario, Canada
Manage technical deliverables for expansion-related projects
Manage support tickets within prescribed SLAs
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Communicate with internal manager, director, and C-level individuals on escalations, as required
Proven experience as an IT Specialist/Help Desk or other customer support role
Experience with Windows 10 & 11, Microsoft Office, Active Directory, and ITSM ticketing systems an asset
Deskside Technician Jobs
By Bank of Canada At Toronto, Ontario, Canada
Provide deskside support for calls that cannot be resolved over the telephone or by remote management
Expert experience in executing incident and problem management
provide deskside support for calls that cannot be resolved over the telephone or by remote management
expert experience in executing incident and problem management
Advanced Microsoft knowledge and experience in desktop and Office tool support
Salaries are based on qualifications and experience and typically range from $74,150 to $87,230 (job grade 15)
It Support Technician Jobs
By Oshawa Public Libraries At Oshawa, Ontario, Canada
7.Public Library software knowledge and experience is an asset.
2.CompTIA A+ and/or MCP (Microsoft Certified Professional) certification required.
3.One year of experience in an enterprise IT environment supporting Windows Desktop OS and Active Directory.
4.Experience with Windows and M365 suite.
6.Proven technical and end-user documentation writing skills.
8.Strong interpersonal and relationship-building skills amongst all levels of stakeholders.
Deskside Support Engineer Jobs
By Concentrix At Mississauga, Ontario, Canada
Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
Demonstrable experience using desktop management tools such as WDS, WSUS, SCCM, Bomgar, Zoho, BigFix or equivalent.
Manage and resolve tickets within prescribed SLAs using Remedy.
Manage testing and failover of the business continuity plan.
Manage local DNS/DHCP/File server/Tivoli server to support day-to-day operations.
CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor’s degree/diploma in Computer Science preferred.
It Service Support Technician
By Davies Ward Phillips & Vineberg LLP At Montreal, Quebec, Canada
Stay appraised of service management knowledge and industry best practices
Using a pre-defined resolution framework, develop and apply IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues
Assists in the management of asset inventory
Communicate frequently with supervisors, working to develop personal skills and abilities.
Active Directory, SCCM, Intune device management tools
Outlook / Exchange and Mimecast email management - preferred
It Support Technician Jobs
By Xandar Kardian Inc. At North York, Ontario, Canada
·Strong organizational skills to prioritize and manage multiple tasks simultaneously.
·Strong troubleshooting skills to diagnose and resolve software, hardware, and network-related issues.
·Great communication skills for explaining complex technical concepts in a way that non-technical others can understand.
·Creating and updating knowledge base documents for efficient problem-solving and future reference.
·Clear and well-descriptive documentation skills to maintain detailed records of technical issues, solutions implemented, and system configurations.
·Basic knowledge of LAN and wireless networks system
Bilingual Deskside Support (Intermediate)
By Insight At Montreal, Quebec, Canada
Qualification (education, Experince, Knowledge, Skills, And Abilities)
7x24 on-call may be requirement for this role
A+ Certification and MCP preferred
ITIL v3 or greater certification nice to have but not required
Minimum of two (2) years of related job experience
Experience with Windows operating systems
It Support Technician Jobs
By Wolverine Power Cooperative At Cadillac, Saskatchewan, Canada
Maintain computer asset management and work issues tracking system.
Install and update computer hardware and software including operating system updates and antivirus software programs at the headquarters and remote locations.
Certifications preferred include MCSE, Network +, A+.
Technical knowledge of network and PC operating systems.
Proven hands-on hardware trouble shooting experience and experience working in a team-oriented, collaborative environment.
Requires strong written and oral communication skills and proven analytical and problem-solving ability.
It Deskside Support Analyst
By Randstad Canada At Markham, Ontario, Canada

We are looking for an outstanding, collaborative and positive IT Deskside Support Analyst. This position is a technical role providing end user support to internal staff via phone, email, instant chat ...

Deskside Support Technician Jobs
By The Judge Group At Formosa, Ontario, Canada
Dell hardware to be set up, application used to build OS to install software, need to manage this, test the computer
Ticketing experience (emails, phone calls, system ticketing)
Experience with setting up and configuring hardware (Dell preferred)
Experience with printers, phone and email
This job will have the following responsibilities:
Resolve tickets, address needs (Syncro MSP)
Deskside Support Technician Jobs
By HCLTech At Quebec, Canada
● Inventory and Asset Management – Depot Operations
● Responsible for asset tagging and entering all incoming equipment into our asset management system
● Ensure that hardware is properly assigned and updated into our management system
BASIC QUALIFICATIONS / QUALITIES WE LOOK FOR:
● Prefer 3-5 years IT experience, including technical training
● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
It Support Technician Jobs
By ClickJobs.io At Varennes, Quebec, Canada

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging ...

It Support Technician Jobs
By BridgeView At Toronto, Ontario, Canada
Provide support to remote workers and vendors.
Provides customer service, service desk support. Possess strong communication skills, both written and verbal.
Assists in the installation, implementation, and upgrades of internal systems and software.
Maintains all IT end-user equipment, hardware, software, and supplies.
Troubleshoots, maintains, and monitors internal hardware, software, printers, plotters, and scanners.
Requires hardware support for both PC and Mac, software support.