It Support Jobs

IT Support's main objective is to provide technical support to the organization's internal employees by resolving issues regarding system software/hardware and answering routine questions about technology. Responsibilities include:

• Provide multi-media support to customers (Phone, Internet, Instant Messaging, Email) for the organization's technology/systems at the corporate headquarters and at remote national level.
• Communicate to appropriate internal personnel of issues with technical solutions deployed
• Manage IT Asset Tracking for hardware
• Manage computing hardware systems deployment and return process
• Utilize IT Case Ticket System to manage all inbound customer requests
• Coordinate and assist end-users with updates and upgrades to computing systems
• Diagnose and correct routine and complex technical system issues

Qualifications

• Problem solving -- Strong competency to think deductively and determine common root causes across seemingly unrelated issues and system non-conformances.
• Previous support experience
• Windows technologies preferred
• A+ Technician Certification
• Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook , Active Directory
• Strong troubleshooting skills 3+ years
• Teamwork - Strong competency level in collaborative skills especially with business and Technical personnel internal/external. The ability to effectively demonstrate the correct use and configuration of the product while correcting errors in execution by our users. Must be motivated by a focus on team-based performance.
• Associates Degree Computer Science
• Communication - Strong competency level of written and verbal communication skills are essential for the position. An ability to provide clearly articulated and/or written instructions to remote and local users.
• Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.
• SAP experience preferred, but not required

Please submit your resume and salary requirement for consideration.