Technical Support Rep, Intermediate

Why N-able

IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N- ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!

If you have a people and customer-first mindset, our Support organization is a great place to fuel your growth! With strong communication and interpersonal skills to compliment your technical aptitude, you will have the unique opportunity to uphold the excellent standard of support for our partners.  With sound critical thinking abilities, you will make decisions about how to prioritize workloads and handle multiple tasks simultaneously. If you’re a highly motivated individual who thrives in rapidly growing environments, we encourage you to apply to this rewarding opportunity.

What You'll Do

• Adhere to prescribed troubleshooting procedures
• Adhere to security best practices and process
• Maintain up to date training with new product releases as required
• Note: As a 24x7x365 organization, incoming call rotation, shift work, holidays, weekends and on-call responsibilities may be required.
• Adhere to established processes and procedures for documenting, tracking, and resolving incidents and problems
• Support partners during rotational shifts covering: Monday-Friday 8.30 am – 7 pm
• Participate in an emergency rotation providing support as needed

What You'll Bring

• Have A solid understanding of Networking and Firewalls
• Be Proficient with the following Protocols:
• Technical degree/diploma and proficiency in Windows Desktop/Server, MacOS, Linux, MS Azure, AWS, SQL.
• SNMP, SMTP, WMI, Power Shell, VMware, TLS, DHCP
• Ability to read and interpret technical instructions
• Excellent problem-solving, troubleshooting and time-management skills
• Ability to communicate professionally and provide those technical instructions back to partners
• Ability to explain problems simply, clearly, and Professionally
• 6+ years’ experience in a technical support field

Purple Perks

What do we offer you?

• Pension Plan with company-contribution
• FuN -raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• 2 Paid VoluNteer Days per year
• The Way We Work – our hybrid working model based on trust and flexibility
• Generous PTO and observed holidays
• Employee Stock Purchase Program
• Medical, dental and vision – for employee , partner , and children!
• Discounted gym access at several local facilities

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N- ablites —a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.