Technical Support/ Junior Developer

Located in downtown Ottawa, Raven Connected is an award-winning fleet management video telematics company. At Raven Connected, customer experience is at the forefront of everything we do. To help us continually improve our customer experience, we’re looking for a junior developer who enjoys customer support and product demos and is looking to grow their skills in a successful technology start up environment. The successful candidate will be responsible for front line technical support of our customers and business development team, identifying product support-related issues, and implementing changes that improve our support tools and processes. The ideal candidate will have some prior experience with customer support or QA as well as experience or education with software development (Python / JS-React).

• Implement software improvements to internal support processes and the Raven Support tool (bash scripts, JS, Python)
• Participate in code reviews with technical team
• Provide tier 1 & 2 (first level and more advanced) technical customer support
• Troubleshoot support issues and triage accordingly
• Gain development knowledge through customer support activities and splitting time with the development team
• Actively support sales and business development with product demos and support
• Communicate with direct and channel partner customers seeking support by phone and email

• Experience as a technical support prime/Junior developer, QA role or in a similar junior software engineering role
• Collaborative team spirit
• Excellent written and verbal communication skills
• Problem-solving and continuous improvement mindset
• Bilingual (English and French)
• Some experience with Python, Javascript (React)
• Working knowledge of databases and SQL

• Experience with QA or technical customer service and support
• Proficiency with Git and GitHub workflows
• Experience with Zendesk or other trouble management system
• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field

*Note that this position is primarily on-site in the office. Some option for occasional remote work is a possibility.