Junior Technical Support Administrator Jobs

Identify risks and mitigate as necessary, and escalate items to Management, as needed.

Participate in root cause analysis, issue management, communication and change management

Research/POC on newtechnologyand provide results and recommendation to management.

Create and maintaintechnicaldocumentation and knowledge articles related to applications i.e. build books, architecture diagrams, and decision trees

ITSM and Apache Tomcat (knowledge)

Advanced experience with the following:

Work closely with senior technicians and management to ensure the security, confidentiality, and availability of Government IT infrastructure;

Permanent with benefits and pension

Identify business requirements and technology alternatives;

Maintain knowledge of network topology, protocols, and technologies;

Minimum 2 years of related enterprise-level experience in the IT industry and extensive experience in supporting complex network infrastructure;

Experience configuring and maintaining Cisco-based networking environments;

Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees

Proven experience and excellence within a technical support or customer service organization

Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems

Previous experience with ticketing systems and addressing concerns in the queue

A $500 Home office setup if you’re a remote employee.

Deliver excellent customer service as a front-line engineer and representative of ClickHouse

Experience with Zendesk or other trouble management system

Gain development knowledge through customer support activities and splitting time with the development team

Experience as a technical support prime/Junior developer, QA role or in a similar junior software engineering role

Excellent written and verbal communication skills

Some experience with Python, Javascript (React)

Working knowledge of databases and SQL

Knowledge and experience with WIN10 Operating System, MS Office 365, SharePoint Online, Planner, and other Microsoft tools

1-2 years experience working in a Technical Administrative capacity

Hands-on experience with computer hardware

Experience with VMware is considered an asset

Programming skills are considered an asset (Python, C#, html, etc.)

Excellent communication, organizational and inter-personal skills and