Junior Technical Support Engineer - Amer

About ClickHouse
We are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches . By offering a true column-based DBMS, it allows for systems to generate reports from petabytes of raw data with sub-second latencies. With an amazing community already adopting our open-source technology, we are now embracing our journey in delivering Cloud first solutions to delight our customers.
With top adopters such as Uber, Cisco, and eBay - not only do our products work at lightning speed, so do we.
We are an open and collaborative company. Our colleagues are curious, engaged and excited about what they do. If you want to work in an environment where you can learn, grow, be an agent of change and have your voice heard - then please read on!
Our goal of becoming a Cloud-first company and keeping ClickHouse exceptionally fast i s rooted in great support. As our community and customer base grows, so does our Support Team. We’re looking for individuals who are technically curious, customer-centric, and who love to solve complex problems . Behind every great product and company, there is a team dedicated to helping and ensuring our customers succeed, and ClickHouse is no exception! We are fully distributed, and this allows us to help and support our customers and users all over the world. We have spread over four time zones on four different continents. We speak many languages, Spanish, French, Mandarin, German, Italian, and of course, English. If you enjoy databases and open source, we are sure you will enjoy working with our Support team at ClickHouse!
What you will be doing:

• Build strong, trusted relationships with colleagues, customers, and partners
• Be present and available according to the scheduling and on-call required to deliver high-quality 24x7 Support in a global, distributed environment
• Deliver excellent customer service as a front-line engineer and representative of ClickHouse
• Provide professional response and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, chat, consultative support / expert sessions, and/or phone
• Work cross-functionally- We are a young company; you are expected to be versatile, working with the sales team, with customers and prospects. Working with the training team to help animate webinars and workshops, improving our documentation.

What you bring along:

• Proven experience and excellence within a technical support or customer service organization
• Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
• Self-driven, curious, and eager to continuously learn and grow
• Previous experience with ticketing systems and addressing concerns in the queue
• Technical breadth and depth in subjects such as ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms

Additional Qualifications:

• Passion for applying open-source software technology to massive data sets to solve complex questions and improve the world in which we live
• Demonstrated success in collaborating with software developers, product managers, teachers, consultants, account representatives, and the ClickHouse Community to deliver an amazing user and customer experience
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet

Compensation
This role offers cash compensation and a stock options grant. For roles based in the United States, you can find above our typical starting salary ranges for this role, depending on your specific location.
The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location.
If you have any questions or comments about compensation as a candidate, please get in touch with us at [email protected] .
Perks

• A $500 Home office setup if you’re a remote employee.
• Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)
• Time off - Flexible time off in the US, generous entitlement in all countries.
• Equity in the company - Every new team member who joins our company receives stock options.
• Healthcare - Employer contributions towards your healthcare.
• Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees

Culture - We All Shape It
As part of our first 200 employees, you will be instrumental in shaping our culture.
We look for candidates who are:

• Team Players: helpful, resourceful, responsive
• Motivated by doing great work as part of a team :)
• Respectful and see feedback as an opportunity to grow
• Open to learning from others and sharing with others

Are you interested in finding out more about our culture? We are a one year old company therefore we are excited to be building it together at the moment. Our first 200 employees are the culture shapers of our future. Check out our blog posts or follow us on LinkedIn to find out more about what’s important to us, and to find out if you’d like to come and contribute to building our culture with us!