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Junior Technical Support Jobs

Company

PartnerOne
Address Laval, Quebec, Canada
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-06-11
Posted at 11 months ago
Job Description
We are looking for a Junior First Line Support Engineer to provide technical support to our customers and internal team. The ideal candidate will be responsible for resolving customer issues, answering support tickets, and providing solutions to technical problems. This position requires excellent communication skills and the ability to work in a fast-paced environment.
Although this is a Hybrid role, it is 98% work from home. We only require the person in this role to visit our Laval office once every two weeks.
  • We are only considering candidates that are Canadian Citizens or are Canadian permanent residents at this time. Unfortunately, we will not be able to consider work or study permits at this time. *
Responsibilities:
  • Escalate complex issues to higher-level support teams as required.
  • Troubleshoot and resolve technical issues with hardware, software, and networking equipment.
  • Provide training and support to customers on our products and services.
  • Contribute to the development and improvement of internal support processes.
  • Stay up-to-date with the latest technology and industry trends.
  • Respond to customer inquiries via phone, email, or support ticket system.
  • Document and maintain customer support tickets and resolutions.
Requirements
Education and Certification:
  • Familiarity with Windows and macOS operating systems.
  • ITIL Foundation certification is a plus.
  • Comfortable speaking in both English and French.
  • Ability to work independently and as part of a team.
  • Bachelor's degree in Computer Science or related field preferred.
  • Experience with helpdesk software and remote support tools.
  • Basic knowledge of networking and internet protocols.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication skills.
  • 1 to 3 years of experience in a first line support role.
Benefits
  • A Hybrid environment and provided flexibility.
  • Work with a team that cares about your personal and professional development.
  • The opportunity to work with a successful, dynamic, and ever-growing organization.
  • Competitive compensation and benefits.
PartnerOne Capital is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. PartnerOne Capital is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process.