Technical Writer Jobs

Technical Writer

*Please note that is a 12-month contract with a possibility of extension.

WHAT WE DO

IDENTOS has become recognized and referenced globally for building privacy first, access control software that serves to elegantly connect distributed data silos and digital identities - advancing digital experiences in health, finance and more.

WORKING AT IDENTOS

A product-led and services company, we believe that a solution is incomplete until it considers the end user. Working here puts you in touch with a growing, people-first and purpose-led team – collectively driven by delivering innovative solutions that protect people’s privacy and without compromising on usability. A diversity of perspectives and knowledge shapes the way we collaborate across multiple disciplines including software developers, design, sales, product, and IT. For this reason, we consider empathy as one of the strongest traits of our people.

WHO WE’RE LOOKING FOR

We’re searching for a technical writer to join our team and help take our client-focused products to new heights. The ideal candidate will have proven success creating guides and documentation in a highly technical field, such as software development, computer science, or engineering. Also important in this role are an ability to evaluate and analyze complex information and a natural desire to help people understand it.

Responsibilities:

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Evaluate existing content, develop strategies and approaches for improvement and execute on them
• Write user-friendly guides and API specification content, perfectly translating the value of FPX to the reader
• Work closely with developers & business stakeholders to gain full understanding of FPX features and business value in order to translate into useful documentation
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Spearhead the maturation of the FPX Developer Hub, focusing on bettering the content and the full user experience

Required skills and qualifications:

• Previous experience writing technical documentation
• Effectively handle multiple assignments at the same time
• Ability to translate complex product information into simple, polished, and engaging content
• Superb written communication skills, with a keen eye for detail

Nice to have skills:

• Working knowledge of Docusaurus website generator
• Previous experience with CSS, web design
• Previous experience in Javascript, React

Why IDENTOS?

Humans-first is one of our core principles here at IDENTOS, so we want to make sure you are taken care of, both professionally, and personally!

• Wellness Friday’s - once a month, on a Friday of course, we have Wellness Friday’s, where we end our day at 12pm to give our employees an extra long-weekend to rest and recharge
• ... and so much more - join our team to find out!
• Comprehensive Health Benefits - medical, dental, vision, and paramedical health benefits for you and your family, with extra yearly coverage for psychotherapists and massage therapists
• Teammate of the month - $100 for any store of your choosing, a nominated and chosen employee once a month to recognize and thank them for all that they do!
• Culture Team - A chance to enhance our already awesome culture - we’re always looking for new perspectives and fun ideas!
• Birthday Day Off - treat it as an extra paid day off, to be taken on your actual birthday or anytime during the fiscal year!
• Stock options - opportunity to participate in the growth and success of the company.

IDENTOS supports and promotes a workplace culture of respect, equity, diversity and inclusion. IDENTOS is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require accommodation, please let us know and we will work with you to meet your needs.