Technical Writer Jobs

About Us

At MadCap Software, we’re at the forefront of developing best-in-class software solutions for content creation, collaboration, publishing, management, and analytics & reporting. More than 10,000 leading organizations around the globe rely on MadCap Software’s solutions to create better content experiences for their customers and employees. Come join our awesome Team!

Why You Should Work for Us

We’re always looking for passionate, talented individuals to join our team. In this role, you will learn and grow in a fast-paced environment that will take your career to the next level. We offer competitive benefits and compensation plans for our associates.

• Paid Vacation: Don’t forget time off to recharge – we offer paid time off and sick days.
• Team & Company Events: All work and no play? Not here. Enjoy holiday parties, social events, and more.
• Employee Referral Program: Got a friend that’s as passionate as you? Bring them on and get paid with our referral program.
• Work-Life Balance: Balance is important. We value hard work and offer flexibility and a casual work environment. We also offer the ability to work from home for all positions!

Position Summary

We are looking for a talented communicator to take charge of technical communications! You are driven to capture complex concepts with clarity. You listen, ask questions, research, and seek to understand the true needs and objectives of your audience. You have a sharp eye for detail. You are a skilled communicator and seek to build positive and lasting relationships with new and existing clients. You are a self-directed team player and thrive in a dynamic, deadline-driven environment. If this sounds like you, keep reading.

As a Technical Writer, your role involves tasks like writing conceptual overviews, training materials, and procedures, building and maintaining terminology, and participating in UX discussions. Agility (scrum) will be part of your daily life. You will work within the product team; a passionate group constantly seeking to push the envelope creatively and to ensure prospective customers know who we are.

Duties and Responsibilities

• Review user interface terminology to ensure consistency and clarity.
• Advise on improving or reusing existing content.
• Collaborate with the UX team to establish UX guidance.
• Collaborate with subject matter experts and the product team to write procedural content for end-users and system administrators.
• Define the scope and content of the documentation based on the SME and product manager’s input.
• Contribute to product development by contributing to UI and UX design.
• Collaborate with the product and marketing team to create conceptual material for internal and external audiences like sales tools, brochures, product overviews, product specifications, training syllabuses, and standard offer letters.
• Proofread and edit content written by others on the product and marketing team.

Desired Qualifications

• Ability to work under pressure while maintaining a positive attitude.
• Bachelor’s degree in English, Journalism, or similar.
• Ability to approach work strategically
• Excellent communication skills and a team player.
• Experience working with a creative partner(s)
• Experience in document editing, formatting, and quality control.
• Experience designing and writing content using XML (DITA is a major bonus)
• Portfolio of work is desired for consideration
• Strong grammar and proofing experience.
• Organized, efficient, self-motivated.

Studies & Languages

• Broadcast and Internet delivery technologies
• Issue tracking and collaboration tools such as JIRA, Confluence
• Enterprise-class B2B product experience, such as CRM, ERP, CMS
• Experience designing and writing content using DITA content management systems
• XSLT, XSL-FO, OT, HTML, and CSS
• UX design
• Bilingual (English, French)
• Localization and internationalization of technical communications and software/hardware UIs
• Tech Comms content development and production tools

Our Work Environment

We are situated in Outremont in proximity of the MIL Campus. You can join our office staff or be completely virtual.