Technical Support Analyst Jobs

Job Title:Support Analyst

Location1120 Bd Marie-Victorin, Longueuil, QC J4G 2H9, Canada

Duration: 12 Months Contract to hire

Shift Hours: Mon-fri 8:00 Am – 5:00 Pm

Payrate:$40 /hr on T4

Description/Comment:

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft knows that transportation isn’t just about cars, it’s about enjoying the ride no matter the method. That’s why in 2018, Lyft leaned in to bikeshare in order to provide mobility solutions that people love and cities need. Our Montreal office developed the first automated bikeshare system in America, a system that has since deployed in multiple cities around the world (London, Montreal, New York, San Francisco to name a few). These are also some of the biggest bike-share systems in the world! Montreal Lyft is looking for a Bikeshare Analyst on its Support Operations team. This team provides support on a wide range of technical topics and acts as a bridge to engineering for our customers. Our customers include our operators, International clients (including Bixi), marketing teams, rider support agents, product, policy teams as well as other internal customers. In this role, you’ll triage and investigate issues, then solve via direct action by you to keep our business running smoothly. Responsibilities: Respond to our operators’ questions related to our system and problems with the system Bridge information between our customers, our engineering teams and between departments Work on implementing and improving technology-related operational processes Plan and execute system upgrades with our cross functional teams Install, configure, monitor, update and perform log analysis on various components of our stack Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems Support our international partners in configuration of the systems Prepare and train our operators in operating our system Able to lead large projects from idea to positive execution

Experience: Preferred Bachelor’s in Computer Science 3+ years of experience in technology and customer service Experience or exposure to distributed systems Experience working with databases, relational or SQL Experience with ticketing systems (Jira is preferred) Experience with Linux/UNIX Experience with cloud infrastructure (AWS, GCP, etc) Strong customer service orientation Ability to thrive in a startup environment Ability to write thorough, scalable and clear documentation Must be fluent in spoken and written English and French

Requirement

Preferred Bachelor’s in Computer Science 3+ years of experience in technology and customer service Experience or exposure to distributed systems Experience working with databases, relational or SQL Experience with ticketing systems (Jira is preferred) Experience with Linux/UNIX Experience with cloud infrastructure (AWS, GCP, etc) Strong customer service orientation Ability to thrive in a startup environment Ability to write thorough, scalable and clear documentation Must be fluent in spoken and written English and French