Business Analyst Ii (Carrier Support) - Telus Health

Description

Create exceptional experiences for our customers. Join our team!

Responsible for detailed analysis and identification of customers’ business needs and for design, development and delivery (including documentation, testing and communication) of medium- to high-complexity projects for our products: prescription drugs, dental care and extended health coverage. Make plans and systems tangible at the general data / rough concept stage.

Position Overview

• Work hours: Monday to Friday between 8 a.m. and 5 p.m.
• Competitive salary and benefits, including a complete group insurance program (prescription drugs, extended health coverage, dental and vision care as well as life insurance) and participation in the Employee Share Plan
• Full-time remote work, supported by our TELUS Health Lifestyle program (including use of cutting-edge equipment and applications)
• Permanent position (37.5 hours/week)

Responsibilities:

• Provide a point of contact within the team and be in contact with customers, affected business units, partners and/or external service providers
• Deliver solutions that allow for rapid deployment of products and services and improve customer service while maintaining and ensuring data integrity
• Deliver solutions that improve business performance by optimizing processes
• Ensure correctness of documentation and approve it for release
• Track pending tickets and support the Carrier Support team (Senior Business Analysts)
• Develop new tools and processes, and potentially take part in meetings where you will demonstrate subject-matter expertise in explaining the results Ensure open and ongoing communication to support change management
• Stay up-to-date with industry trends and available technology which, if adopted, could lead to improvements in our operations or the efficiency of our processes

Qualifications

You’re the missing piece of the puzzle

• College or university diploma
• Experience in the group insurance industry, especially in extended health coverage, dental care or prescription drugs

Skills and abilities:

• Ability to work with multidisciplinary teams in a work environment with a matrix structure
• Strong ability to coordinate and effectively manage priorities
• Excellent problem-solving and analytical skills
• Excellent written and verbal communication skills (French and English)
• Intermediate or advanced knowledge of Microsoft Office tools, including Excel, Word, Outlook, PowerPoint and Access